Commusoft in the News

Commusoft has been quoted in many trade, national and international publications.

What is a Service Level Agreement?

Service providers have long struggled with the ever-changing rules of service level agreements. Whether it’s field service companies like plumbing and heating, fire and security, or internet service providers and maintenance businesses, they’ve all had to deal with an SLA at one point or another. However, most of the confusion stems from a few questions which we’ll deal with in a second!

14 Proven Ways to Increase Your Blog and Newsletter Subscribers

Are you trying to build a community with your blog and finding it challenging? It’s a great marketing tactic, especially when 80% of marketers say building brand communities has increased website traffic.

60 Experts Give Their Advice On Driving Customer Loyalty

We’re all about driving loyal customers. Partly because we know the benefits of customer loyalty. Like that it leads to customer retention, it means growth for your business, minimizing your service cost, and even reducing marketing costs.

How to create the best customer service experience in the service industry

When it comes to customer experience, most focus on the latest corporate-sponsored hijinks that usually make it to the trending pages of social media platforms. This leads many companies to think that good CX is only for the big names and no industry is more guilty of this mentality than service providers.

Mr. Biz Media Mentions

For more than 20 years, Mr. Biz has advised businesses – from Fortune 15 companies to startups – on how to establish a solid financial path.With weekly live discussions and B2B Radio shows with me as well as access to his substantial library of recorded programs, video lessons, and articles, you will have everything you need to get where you want to go.

Field Service Training: The Role of Technicians in Customer Experience

It’s no secret that customer experience drives more sales. Studies showing that experience will overtake price as a key decision factor by 2020, should encourage customers to invest more in training their staff for this new environment. Field service companies should see this as the opportunity it is to move away from the “fight to the bottom” style of competing by pricing services as low as possible. At the end of the day, a premium experience is worth a premium price.

29 SEO Copywriting Tips for Writing High-Quality, High-Ranking Content

Want to drive more search traffic to your site? Use these 29 SEO copywriting tips to create content that both your audience and the search engines will love.

Top 25 Influencer Marketing Tips From the Pros

Influencer marketing is a way to engage an audience with an influential person over social media, who helps drive traffic to your site or sales of your products. It’s important to nurture a positive relationship with influencers or run the risk of negative publicity. We curated expert tips for developing an effective influencer marketing strategy.

How Often Should You Update Your Website? (According to the Experts)

Updating your website is a crucial step in the development of your business and its brand. It’s a way to keep your content up to date, your customers informed on new products and services, and enhance your websites SEO value.

4 Reasons Why Your Field Service Management (FSM) Software is not Improving Your Business

In an ideal world, your field service management (FSM) software should help you increase your efficiency, boost productivity, and improve customer service. And yet, you’ve already implemented your solution, it’s been a few months, and you’re not seeing any improvements.

Use These 10 Proven Tactics to Improve Your Video Conversion Rates

If you’re spending time and budget creating videos but aren’t getting the returns you expected, consider these 10 tactics for boosting video conversion rates.

12 Tried and True Brand Feedback Strategies from the Experts

It’s no secret that user feedback is critical to be able to improvise, find common issues, increase conversions, understand your users and so much more! But how can you get more feedback from your users without relying on surveys, chat, or email? Our experts let us know the tried-and-true tactics that work for their brands, and could work for yours as well.

What is Office Automation? (+5 Ways It Will Change Your Workplace)

Automation is this year’s buzzword. Wherever you look, there’s news of more activities getting the software treatment from proofreading to CRM software. Recent advances in computing have made it possible to bring automation into every corner of our work lives, and while there are disadvantages, the benefits are greater. Let’s zero in on office automation and run down a few of the key gains that come with implementing it.

Top 47 Sales Techniques from the Pros

Sales techniques continue to evolve with ever-changing consumer trends and customer demands. This is why top sales professionals should continue to take every learning opportunity in order to stay ahead of the competition. We asked experts to look back on their most effective sales techniques to help you close more deals in 2019.

22 Content Marketing Metrics You’re Probably Not Tracking (But Should Be)

Traffic, leads, sales: you’ve turned tracking these metrics into a science. Now it’s time to track deeper, more telling content marketing metrics in your reports.

40 Marketers Explain How They Handle Bad Reviews – Referral Rock

How do you handle negative reviews? 40 marketers give their tips for how they handle a negative review to increase overall brand reputation.

5 Reasons Why Field Service Companies Should Use Social Media Advertising – Field Technologies Online

Social media marketing is a ubiquitous term, familiar to anyone who has had to manage a company in the last decade. While in the past, it was recommended that any company, regardless of the industry it operates in, should have a presence, however minimal, on social platforms, nowadays a profile is not nearly enough to set you apart from your competition.

40 Marketers Break Down Their Brand Reputation Management Strategy – Referral Rock

Recently we’ve been writing and doing a lot of research on brand awareness and brand reputation. It sparked our interest enough that we wanted to reach out and get some first-hand advice from marketers on their brand reputation management strategy.

The Chatbots Codal Recommends For Your Website – Codal

Chatbots are popular […], and there’s no shortage of available options out there, each with their own level of intelligence, customizability, price point, and even specific use case.

Get in touch if you're a journalist who needs expert insights into field service, SaaS, marketing, or small business management!

Contact Marketing Executive Cristina Maria to arrange for a quote or to schedule an interview with any one of Commusoft's expert sources.

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