Storing everything in one place means you’ll never be scrabbling around for customer, job or supplier notes when you need them most
Create a seamless customer experience
All your office staff will have access to the same communication logs, meaning your customer will get a consistent experience with every staff member
Forget paper notes
With work order management software, you can store all your communications in the cloud and stop worrying about organizing paper notes
Keep track of emails, phone calls, SMS and documents sent to customers
With Commusoft’s communication logs, you can store information from every call, SMS text message, email, letter and more against the relevant customer or vendor. You’re able to centralise all your correspondence and have a complete history just a couple of taps away. You’re also able to customize the look of your communication logs by choosing between table or timeline views. Your staff will always be ready to answer a customer’s query quickly and accurately.
Commusoft logs every customer interaction
Commusoft records each time you interact with the customer. Whenever an office support person creates an invoice, reminder letter, or any other document a log is generated. Likewise, technicians who are in the field also create logs via their iPhones, iPads, Android phones and tablets, whenever they create invoices or checklists. This way there is a record of what’s going on and everyone is kept up to date.
Provide a truly professional customer experience
Have you ever had a query or complaint with a company and had to repeat yourself over and over as you’re passed between departments, while they figure out who can handle your problem? It’s not long before you’re frustrated, and frankly a bit angry, with the disorganization. Providing a great customer experience is of paramount importance for field service companies, as repeat business can mean the difference between sustainable growth and stagnation. With digital communication logs, your staff will always know exactly what your customer has said, and you can get on with demonstrating your knowledge and professionalism.
Are you ready to take your business to the next level?
Discover the many ways that Commusoft can help your business become more organized, efficient and profitable with a free two-week trial. Hundreds of field service businesses have already taken the step and begun to expand their business with the help of all-in-one work order management software.
- Works on Any Device
- All-in-one Software