Intelligent scheduling software for field service businesses

Commusoft's intelligent scheduling software improves efficiency by automating the complex process of routing and scheduling jobs. With our powerful algorithm, you can maximize your technician utilization, decrease driving time and fuel costs, and reduce the burden on your office staff. Whether you intelligently schedule 1 or 1000 appointments, the system offers an automated and hassle-free method of managing your calendar.

Book a demo

Intelligent scheduling feature available on Commusoft Automation plan

Managing a large team of technicians can be difficult, but with Commusoft's field service scheduling software it's much easier. Take advantage of our route optimization algorithm to efficiently plan your jobs and save everybody time. With an intelligent system on hand to assist your staff, you shouldn't have to worry about illogical schedules or dispatching the wrong technician to a job.

Businesses are more efficient with intelligent scheduling

Efficiency-driving algorithm

The intelligent scheduling system finds the most efficient schedule for your appointments by analyzing existing events, driving distances, technician skills, shift patterns, service windows, and locked events.

Assign the right technician

The system not only shows you the best dates and times for appointments, but also which technician to send. It always assign a tech with the right skills for the job, ensuring high first-time fix rates and customer satisfaction.

Reduce office admin time

Scheduling multiple technicians is a time-consuming task. With Commusoft's intelligent scheduling, the system does all the complex and difficult work, giving your office staff more time to focus on other areas of the business.

Suggested appointments interface

Suggested appointments

Forget searching the calendar for empty spaces and trying to decide which technician should take a job. When you’re booking in an appointment, all you need to do is click ‘Suggested appointment’. The route optimization algorithm will then get to work and find the most efficient date, time, and technician for the work. You can easily navigate the different suggestions, which are ordered from most efficient to least efficient, before choosing the right one for the situation. Need to modify your search parameters? Make any edits and the system will update its suggestions.

Intelligent scheduling details

Fit jobs into your schedule

To find the most suitable gap in your schedule, the intelligent scheduling system analyzes driving distances, technician skillsshift patterns, and service appointment windows. Therefore, if an employee doesn’t work Friday afternoons or isn’t qualified to do certain installations, Commusoft knows not to make those suggestions. It also doesn’t consider the job in isolation, but looks at how it impacts both the previous and the following job too. You can quickly review details of every suggested appointment, including exactly how it fits into the tech’s existing schedule. A few more clicks and the job is booked.

Mass scheduling

Mass schedule multiple jobs

The suggested appointments tool is brilliant for booking in single jobs. However, when you have tens, hundreds, or even thousands of jobs to add, you’ll need intelligent mass scheduling. Simply choose the jobs and set the parameters, our software will then work in the background to find the most efficient schedule. By processing large numbers of jobs in one go you can save drastic amounts of admin time!

Try the intelligent scheduling game

Try the scheduling game

To demonstrate the power behind the intelligent scheduling system, we’ve built a web browser game for you to try out our route optimization algorithm. See for yourself how the software optimizes routing as new jobs are added.

Or calculate your return on investment with our intelligent scheduling ROI calculator.

From the Blog