Shift patterns

Not every technician works 9-5, Monday to Friday, which is why you can create unique shift patterns for your users in Commusoft. Emergency, evening, and weekend call outs are common too, so you can create and track overtime work to gain accurate insight into labor costs.

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Shift patterns for scheduling in Commusoft

Shift patterns which are natively tied into your calendar provide office staff with key information to book work more effectively, allowing them to see when technicians would be available, unavailable, or in an overtime shift.

Shift patterns as unique as your technicians

Customizable shift patterns

Create a shift pattern, choosing when technicians are available for work, unavailable, or in an overtime shift. Overtime shifts have an overtime rate assigned, so you can more accurately stay on top of labor costs.

Track overtime costs

Overtime rates can be automatically factored into the job costing for any type of work. This provides more accurate costing data, ensuring customers are invoiced for the appropriate labor costs.

Different users, different shifts

Customize and set up as many shift patterns as needed. Have a technician that only works mornings? Not a problem. Senior staff have different overtime rates? Not a problem, our comprehensive shifts system can do it all.

Setting up shifts for your techs

Shifts are defined by you, for your techs

Field service professionals don’t all work the same shifts, which is why Commusoft allows you to create as many shift patterns as you need for your staff. It’s easy to set the availability and overtime periods for each day and to update these as and when needed. Plus, set breaks in technicians shifts too, making sure they don’t get overworked. You can even set multiple overtime rates, ensuring you cover all eventualities. Simply assign a shift pattern to a technician and you are ready to roll.

Managing overtime rates

Overtime done properly

It’s important to factor overtime labor into a job’s overall costs. If a client needed work completing late in the evening, Commusoft will automatically check the overtime rate and record the labor cost appropriately. This ensures you have a record of the exact job costs and that it is included on the bill. Even if the same job occurred across multiple labor rates, Commusoft will accurately calculate the exact total.

View technician shifts directly from the calendar

Schedule with user shifts in mind

The calendar will visually reflect each technician’s shift pattern. White represents available slots where jobs can be booked, yellow for overtime slots, and grey for unavailable times, ensuring that office staff know when they should and shouldn’t be scheduling techs. By joining your schedule and shift patterns, you can reduce clashes and improve employee satisfaction by always keeping unique shift patterns in mind, no matter how many staff you have.

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