How to Use Field Service Asset Management Software to Structure Customer Assets

Your business is unique. With the right field service asset management software, you can configure your assets to meet your exact business needs.

Field service businesses are typically required to install and service customer assets at their clients’ properties. To do this effectively, businesses must track the details of each asset including the type, make, model, location, and service history.

What is asset management for field services?

Asset management software can offer field service businesses the tools to ensure up-to-date operational customer asset data is always on hand. Assets can be linked to jobs and planned maintenance contracts for full integration into your work order management system.

Field service asset software comes with varying degrees of sophistication and customization regarding how customer assets can be managed and structured. Basic solutions will allow the tracking of singular appliances, however, assets often have multiple components and sub-assets. Also, having the right data fields is crucial. Most asset management softwares will have the basic data fields such as make and model, but you’ll want to go beyond this and have a software that lets you add more details to customer assets.

Customer assets hierarchy

By structuring customer assets in a hierarchy, you can properly reflect these connected sub-assets, while maintaining field asset data and history for each individual component. Additionally, sub-assets may even have their own sub-assets too.

Configuring an asset hierarchy is relatively simple. The highest level is the “Parent”, which is the core asset itself (e.g. a fire alarm). Any sub-assets below that are “Child” assets (e.g. the batteries within the fire alarm). Child assets can subsequently have their own child assets below them in the hierarchy too, accommodating for highly complex customer assets.

customer assets hierarchy

Structuring customer assets hierarchically provides a more accurate representation of customer assets and their sub-assets, thus making them easier to manage. You will always be able to tell which sub-asset belongs to which asset and view its separate service history.

Advanced data fields

Another helpful aspect of digital asset management is logging complex assets with more advanced data fields. Standard fields available for assets may be items like make, model, description, and serial number. If you’re looking to increase your flexibility with how you store asset data, you can take advantage of even more fields, such as the last visited date and who installed it. 

field service asset management

You can also configure your own custom questions that can be added in, such as text entry, dropdowns, checkboxes, toggles, and more.

One type of question you may also want to include is a photo. You’ll want a system that supports photos in the asset database so it’s easy to identify assets on site.

field service asset management add new field

Easily retrieve information

If your team is on site and needs to quickly retrieve asset information, they can simply scan the asset’s barcode with our asset management system for mobile devices. You can see a demo of this in our Customer Journey demo


Commusoft field service asset management software is highly customizable, allowing you to structure customer assets in any hierarchy you wish, with unlimited sub-asset levels. Additionally, data fields against assets can be configured to record data in a variety of formats, ensuring all relevant information can be logged against an asset. To learn more about asset management and Commusoft, watch a demo.

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Field service asset management is just one of the tools we provide so you can take your business to the next level. Learn more about all the ways Commusoft can help you succeed.

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