Fire and Security Software for Work Order Management

Commusoft is the all-in-one work order management software solution for fire and security businesses looking to organize, streamline and ramp up their day-to-day processes.

customer database

Manage work orders like a pro

Whether it's a fire alarm maintenance or a CCTV installation, you can save time on work order management with fire and security software. Once a job is created, a digital sheet with all the relevant information is sent to your technician's mobile device. You can attach photos, drawings, and any notes to the job sheet, which can be helpful to add details such as where alarms are located on site. Once the job sheet is filled out at the property, it syncs back to the software so the office can view it.

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work order management software

Ensure code compliance with digitized custom forms

Streamline the entire process of completing and sending out inspection forms, job reports, and any other type of custom form you can imagine. If you have a sprinkler system inspection, for example, you can create a digital form specific to that job to make sure all safety codes and standards are being followed. Once it's filled out on the job, your technicians can get their customer’s digital signature and send it to them straight away.

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Custom form signed off and backed up

Keep track of assets

Having a system to track what work has been done on assets makes your job easier and improves the customer journey you provide. With Commusoft, you can link assets to properties and add pertinent details such as the make/model, location, subassets, or notes. All of this information is available on your technicians' mobile device so they can access it whenever they need to. All your assets can be linked to specific contracts and Preventive Plan Maintenance (PPM) schedules so it's clear when anything from emergency lighting systems or extinguishers need to be inspected or maintained, reducing the need for emergency work.

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Asset management on mobile for iOS and Android
 

Great product, forever evolving and moving forward with our expectations.

The seamless continuity between the schedule and job booking/logging/location recording is a great asset to our business. As a mere glance we can see which technicians are encountering issues, are en route to appointments or have completed tasks.

- Laurence B, Director

Stay on top of SLAs

Breaching a service level agreement is often avoidable and can cost you a lot of money. With fire protection software, SLAs are put front-and-center on the job screen to show which need to be met, which will expire soon, and which have been successfully completed. Automatic notifications keep even the busiest office staff up to date, informing them at set intervals before an SLA breaches. Efficient tracking of SLAs is central to reducing penalty fees and improving compliance.

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Service level agreements

Contracts and Planned Preventive Maintenance

Contracts can easily be lost track of if they aren’t organized as part of your fire and security software, alongside work and customer data. That’s why Commusoft allows you to create contract templates, set segmented billable rates, and add pricing items and spare parts. Contracts also include the exact assets covered, any fair usage terms, SLAs, as well as PPM schedules.

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Manage service contract plans

Clients will never forget to book appointments again

Let's face it, your customers have a lot going on, and maintaining their fire and security systems isn't always top of mind. Secure more business and keep your cash flow strong by automatically sending reminders based on customers’ inspection or maintenance schedules. You can give them the option to book straight from the reminder into your technicians’ calendars while providing an excellent customer experience.

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Online service booking

Residential Work

Key Benefits

  • Provide an exceptional customer journey
  • Quickly access customer information
  • Manage cash flow more efficiently
  • Optimize technicians' schedules
  • Create professional digital quotes

Commercial Work

Key Benefits

  • Build preventive maintenance schedules
  • Reduce costs with inventory control
  • Benefit from shorter billing cycles
  • Meet SLAs and avoid costly breaches
  • Optimize your workforce capacity

10hrs saved managing schedules

35% improvement in customer feedback

15% reduction in total travel costs

20% reduction in no-access jobs

10% improvement in first-time fix rate

Fire and security software FAQs

How does software automate my fire and security business?
Processes like creating and sending invoices, sending service reminders, and managing contracts and SLAs can all be automated with fire and security software. This saves you valuable time and money, helping your business reach new levels of success.
How does fire and security software help with customer assets?
To stay on top of assets, you can attach detailed records of assets to jobs and properties. You can also store the history of any work that's been done on the asset, and you can store notes such as the location of the asset so it's easy to find once on site. Learn more on our assets feature page.
Can I still use Quickbooks with fire and security software?
Yes, you can! Learn more about the benefits of using Quickbooks with Commusoft here.

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