Team & Values
We have grown as a result of our energy and dedication. We come from different backgrounds in IT, development, sales, marketing, and design. Our goal is to simplify your job management through software, building you the best possible user experience. Our development team takes the view that “the best is still not good enough”, updating the software every week and fixing any bug that appears.
Founder and CEO
User Experience Director
Head of Client Operations
Android Tech Lead
iOS Tech Team
Head of QA
Client Services Coordinator
“…the best is still not good enough”
We are on a path of continuous improvement. We work closely with our clients to understand their changing work environment, explore their feedback and look at the opportunities presented by new technology. Based on all of these considerations, we make Commusoft applications even better. Commusoft is a growing company. It’s evolving every day with new people, new ideas and new clients. Nevertheless, we always adhere to the following core principles:
Going beyond clients’ expectations
Commusoft has a very low customer churn rate. We attribute this to an incredible client services team. Going beyond clients’ expectations not only means we get things done for them, but our customers gain a competitive advantage.
Quality is paramount
Our commitment to quality, both in our products and in the service we provide, ensures that our clients consistently get good results. It is therefore vitally important to us that we look at every client service ticket immediately, before we leave the office, and that we squash every bug as quickly as possible.
It’s critical to be focused on the users we’re working for, both in terms of adapting our service around changing clients’ needs and focusing on those needs before building or improving the product. A customer-centred design process is key to everything we do.
We help businesses in the field service industry become more successful
We involve our customers in product development in order to create and provide the best all-in-one solution for field service companies.
History of Commusoft
“A friend of a friend approached me to build a system for a plumbing and heating company ..."
Commusoft’s mission is to help businesses in the field service industry become more successful, with a keen focus on plumbers, heating technicians, renewable technicians, electricians, oil technicians and builders. These companies face similar challenges – ironically, often the consequence of their growth and success:
- Losing track of customers
- Losing potential income when they forget to send out reminders
- Missing jobs because technicians scheduled appointments are out of sync
- Losing track of time spent and parts used on site because technicians did not fill in job sheets (or did not fill them accurately)
- Losing job sheets or inspection forms
Our software resolves all of these problems with an all-in-one app, helping company owners, managers, engineers and office support staff in their journey and their day-to-day activities.
Commusoft’s core features include an integrated scheduling system, customer database, job management, estimates and quotes, forms, service reminders, invoicing, payment tracking and comprehensive reporting. It runs on iOS and Android mobile devices, as well as computers, enabling technicians to store pictures taken on site and to capture customer signatures electronically.
Commusoft is a customer-centric company. With more than 10 years of experience, we believe in long-term customer relationships. Our success comes not only from the quality of our software but also from the care we provide, day-in and day out, to our clients. We offer full client support through on-boarding, training, an online knowledge base and help via email and telephone.
So it should be no surprise that we acquire 70% of our new customers through recommendations and referrals from existing customers.
More than 1200 companies trust Commusoft, with 15000 clients using it daily. Our partners, such as system integrators, also recommend Commusoft on their websites. Commusoft is a growing company. It’s evolving every day with new people, new ideas and new clients.
At Commusoft, we believe in our clients and that is why they believe in Commusoft as well.
History of Commusoft
Jason Morjaria founded Commusoft more than 10 years ago, in the UK. He recalls, “A friend of friend approached me to to build a system for a plumbing and heating company. His company had an old DOS-based system which they had built themselves, and it was failing fast. After some conversations, the project interested me and I started work.”
Jason spent more than a year talking about the challenges faced by plumbing and heating companies and thinking about the features such a company needed. After 12 months of working part-time between his studies, Jason finished Commusoft Version 1. But at the same time, the company he was building it for had broken up and the directors had gone. “I was left with a 90% completed app and no users!” But Jason knew that the solution he had built was unique. He therefore decided to contact local companies. He found the names and addresses of 100 companies in London and wrote 100 letters. One of those companies replied and asked Jason to come and visit them at their office. After an hour’s meeting, they were sold on the system and became Commusoft’s first paying client.
They are still using the system more than ten years later.
Since that day, Commusoft has hired and worked with hundreds of people on both a permanent and contract basis. The first significant person was Raja, who is now Commusoft’s CTO. This was in 2006.
Commusoft rapidly became one of the UK’s leading all-in-one business-to-business job management softwares for field service companies. More than 700 service organisations use and trust Commusoft, now located at its headquarters in North Greenwich, London.
With our sight ever set on growth and expansion, Commusoft has entered the global markets, beginning to help companies in the US and UAE.