Repair & Maintenance Software for Field Service Businesses

If you’re looking to take your repair and maintenance business to the next level, all-in-one work order management software from Commusoft is the answer.

Track all types of customers

No matter what sort of customers you work with—whether landlords, private tenants, or commercial businesses—you can track them all with Commusoft. Using an intuitive, searchable customer database, your repair and maintenance company will be able to access contact details, job history, asset records, communication logs, and much more. When a technician goes to the site, they'll know exactly what work has been completed in the past and how best to serve that customer.

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specific accounts with commusoft customer database

Drag-and-drop scheduling

The drag-and-drop diary makes booking and re-arranging appointments quick and easy. It's never been more simple for your office staff to handle your business's rapidly-changing schedule. Commusoft’s repair and maintenance software lets your technicians access their schedule from any iOS or Android device so they can stay up to date wherever they are.

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service scheduling software; calendar view
 

Overall, we are really impressed

We really like the option for our engineers to note the locations of the boiler, gas meter, and stopcock. This information is vital to us as we have a lot of repeat business for estate agents and often the tenants are not home and knowing the location of the boiler and gas meter really saves time.

- EJ Barton

Intelligently schedule

Our intelligent scheduling software was built to help our clients maximize their efficiency. We've built an algorithm that automates the tedious process of routing and scheduling jobs. This way, you can make the most use of your technicians' time, decrease driving time and vehicle costs, and free up time for office staff.

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intelligent scheduling software

Work address booking portal

Our work address booking portal makes booking with occupants a breeze. This feature allows you to send an email to the occupant of the work address. The email contains a booking portal and the tenant can automatically book the service right away.

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work order management portal

Residential

Key Benefits

  • Get rid of paper job sheets
  • Track landlords and tenants
  • Take job requests online
  • Benefit from automatic service reminders
  • Invoice from both site and office

Commercial

Key Benefits

  • Manage maintenance contracts
  • Build preventive maintenance schedules
  • Monitor customer assets and history
  • Track customer SLAs
  • Optimize technician schedules

10hrs saved managing schedules

35% improvement in customer feedback

15% reduction in total travel costs

20% reduction in no-access jobs

10% improvement in first-time fix rate

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