About Ian Finch Plumbing & Heating
Supported by over 65 years of combined experience and equipped with professional skills, they are highly motivated and full of spirit. Monday to Sunday, January to December, by day and by night.
Industry: Plumbing & Heating
Company Size: 10 employees
Location: Poole, UK
“The main great thing about Commusoft is the fact that everything is in one. What is really important for us, is a software that delivers a great customer service and helps people out. If the software wouldn’t support us with this, it would be a catastrophe. Because, imagine someone calls up because they’ve got no heating, no water – and you forget your appointment and they are sitting at home waiting for you. We need a software that’s reliable, keeping all of these things on record and Commusoft does exactly that.
What we love about Commusoft is the service scheduling feature, the customer database and the interaction with the technicians via the app. The history that we’ve got – we know exactly what we’ve done at every customer’s house and we can see it in the office and technicians can see it on the field.
Before Commusoft, life was rather difficult. Keeping an eye on things when you’ve got hundreds of jobs going at the same time was an absolute nightmare. I am the office manager and without Commusoft I would need at least another full-time staff member. Now I can spend time planning the targets of our business and what strategic approach we’re taking for new things, because I don’t have to worry all the time about the on-going management, as a lot of it is done by the software for me.”
What Other Users Say
Our office staff are now able to manage their time much more efficiently - I'd estimate we've reduced our office admin time to roughly 30%.
C.P. Jefferies Ltd
There is no way we could run our business efficiently and effectively... we just simply could not run it without Commusoft - it would be impossible.
I can increase my revenue by 14% by the end of this year. When you look at that in terms of monetary value, it's a no brainer.
Ace Energy, Plumbing and Heating
One service invoice used to take 5 to 10 minutes, but now it literally takes 30 seconds. We get invoices out much quicker to customers and get paid faster too.
A & S Kingdon Ltd
10hrs saved managing schedules
35% improvement in customer feedback
15% reduction in total travel costs
20% reduction in no-access jobs
10% improvement in first-time fix rate
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