How to Answer a Negative Review

Your Guide to Answering Negative Reviews

Everyone gets a bad review every now and then, it's a part of running a field service business. A common mistake many make when answering these reviews, though, is not taking action--or taking action in the wrong way. Just because a customer is unhappy now doesn't mean they'll be an anti-fan of your business forever.

Download your guide to get expert tips on how to respond to negative reviews and win over some of your harshest critics.

  • Use negative reviews to your advantage
  • Have the perfect reply for different scenarios
  • Turn negative reviews into happy experiences
  • Gain more customers

Download Your Template

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Commusoft marketing team

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  • The team behind this resource is made up of passionate people with a variety of experiences in the service & maintenance, marketing, sales, and software industries. Our insights cover everything from how to hire and retain the best technicians, to starting your own blog, and finally to choosing the right software that will help you grow long-term. 

  • When creating these guides and sharing them, our goal is to make high-quality business advice available to trades professionals everywhere. Oftentimes, popular sources promote growth models that are difficult (if not impossible!) to implement when you’re running a service & maintenance business model. This is why we’re committed to providing personalized advice to anyone interested in growing their service business.

  • Some of the industries we cover are plumbing, heating, electrical, HVAC, renewables, and more – find the full list here. Our articles and resources also vary from planning how to start a service company, to explaining popular business terms, to optimizing and improving an already profitable business. 

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