Real-Time Vehicle Tracking

Learn all about Commusoft’s new van tracking feature

Recorded Thursday 12th of July 2018

Real-time vehicle tracking enables true oversight of your vans. See where everyone is in real-time and get access to crucial information like whether an engineer is on the move and how they are driving.

Introduction:

  • What is Real-Time Vehicle Tracking?
  • What vehicle trackers do we use?

Demo:

  • Map view for diary and scheduling
  • Driving reporting tools
  • Engineer profile portal for customers

Attendee questions:

Q: How do you assign a tracker to a user? or van?

You assign the trackers to a user, not a van. However, in most cases engineers will stick to the same van. The setting is under Quick links in the user settings.

Q: Why not use GPS from the engineer’s phone?

Actual GPS trackers can provide us with a lot more data, such as driver cornering, acceleration, braking and speeding. It also gives us more accurate location data. They can also be hard wired to the vehicle preventing them from being removed.

Tracking through a phone can be problematic as they run out of battery fairly quickly if they are sending data constantly. As well as this they can be turned off by the engineers if they don’t want to be tracked.

Q: How much do the GPS trackers cost?

The costs vary on the quantity you purchase.

  • 1 = £60 + VAT
  • 2-5 = £55 + VAT / device
  • 6 – 49 = £50 + VAT / device
  • 50 + = POA

In the device goes a SIM card, which you can also purchase from us for £10. This will last around 12 months of usage.

Q: Does it come with a SIM card? Do they need credit added?

You’ll need to purchase a SIM card which goes into the tracker. These are £10 each and will last around 12 months of usage.

Q: Can the engineers remove the trackers easily if they wanted to?

If you purchase the wired trackers, then these will be hard-wired to the vehicle which wouldn’t be easy to remove. The self-install version is simply plugged into the ODB II port, so can be easily removed.

Q: Our vans used to have trackers fitted, we still have the trackers in the vans but not connected to the supplier, can we just add your SIM?

Commusoft will only work with a specific make and model of tracker. If it so happens that you already use this specific make and model of tracker then you can simply put a new SIM in it and connect it to Commusoft. Get in touch with us on 0203 0266 266 (option 1) to find out more.

If you’d like to start using Real-Time Vehicle Tracking, please contact Jack at:
jack.sargent@commusoft.co.uk
or call us on 0203 0266 266

 

naturalForms and Commusoft webinar

A naturalForms and Commusoft webinar to help you get started!

Commusoft is a cloud-based, purpose built, all-in-one software that field service businesses can use to digitise their processes. Additionally, users can manage their operations from any location, on mobiles and tablets. Consequently, this will help them increase their revenue

naturalForms is a piece of software that allows you to design and fill in custom digital forms for any industry. Therefore it helps to eliminate paper and improve the quality of forms. This allows users to instantly access their data, saving time and money. naturalForms is available both on mobiles and tablets.

Are you losing track of paperwork? Lacking communication between services? Maybe you don’t have enough time to organize your job history. Together, these two software tools will help you overcome these problems and take your field service business to the next level. Additionally, you’ll be one step closer to becoming a paperless office. Both small and medium sized businesses can look forward to using this integration.

In this 30-minute naturalForms and Commusoft webinar, we’ll cover:

  • naturalForms introduction so that you know the type of software you’re getting ready to use
  • Commusoft introduction so that you can go through all the benefits that Commusoft offers
  • naturalForms and Commusoft integration demo so you can see the result of our joint effort to help you improve your business

Found this webinar useful? In addition to videos, we also have other resources available to you for free! Besides eBooks and checklists, guides and whitepapers, Commusoft publishes a weekly business blog. Here you can find top tips on how to improve your field service business, advice from experts and secret strategies that will put you ahead of the competition.

How to Integrate MailChimp and send mass emails

Integrate MailChimp and send mass emails using your Commusoft account!

How to integrate MailChimp and send mass emails we hear you ask? Let’s start with the basics.

Commusoft is a cloud-based, purpose built, all-in-one software that field service businesses can use to digitise their processes. Additionally, users can manage their operations from any location, on mobiles and tablets. Consequently, this will help them increase their revenue.

MailChimp is a software which gives you the ability to create and manage mailing lists, newsletters and automated campaigns. Thus you can always stay in touch with your customers.

Together, these two tools will take your field service business to the next level. You can build dynamic email templates, segment your contact lists and design targeted email marketing campaigns all through MailChimp. With the integration set up, you can export your customer list to MailChimp and easily send them marketing materials and content.

In this 15-minute MailChimp and Commusoft webinar, we’ll cover:

  • What is MailChimp
  • How can you sign up to MailChimp for free
  • Setting up your Commusoft and MailChimp integration
  • Creating mailing lists in Commusoft
  • Sending a mass email using your MailChimp integration

Customer relationship management (or CRM) is vital in the field service industry. Therefore everybody knows that a happy customer makes for a happy business. So what better way to let your customers know you care than by sending them regular emails, personalized to fit your company’s brand? Maybe you’d like to bridge into regular service reminders? If you use Commusoft, integrate MailChimp and send mass emails, you can automate all these tasks. In order to help you, we’ve published a dedicated post on how to make the most out of your integration. Read more about it here!

In addition to videos, we also have other resources available to you for free! Besides eBooks and checklists, guides and whitepapers, Commusoft publishes a weekly business blog. Here you can find top tips on how to improve your field service business, advice from experts and secret strategies that will put you ahead of the competition.

How using mobiles is transforming the FSM industry?

Using mobiles is transforming the FSM industry.

 According to a Gartner report: “By 2020, two out of three large field service organisations will equip field technicians with a mobile application that drives profitability by creating revenue streams, efficiency and customer satisfaction.”  Consequently, this tells you all you need to know about how vital it is to implement a mobile solution if you’re working in the FSM industry. Commusoft is a cloud-based, purpose built, all-in-one software that field service businesses can use to digitise their processes. Additionally, users can manage their operations from any location, on mobiles and tablets. Consequently, this will help you to take your business one step closer to becoming paperless.

 

In this 25-minute webinar, we’ll cover how using mobiles is transforming the FSM industry:

  • What are the key benefits of implementing a mobile solution for your business?
  • How can a mobile application improve productivity and reduce costs?
  • How can you keep track of your mobile workforce with your mobile application?
Found this webinar useful? In addition to videos, we also have other resources available to you for free! Besides eBooks and checklists, guides and whitepapers, Commusoft publishes a weekly Business Blog. Here you can find top tips on how to improve your field service business, advice from experts and secret strategies that will put you ahead of the competition. If you want to be up-to-date with all our product upgrades then follow our Product Blog. As a result, you will know about Commusoft’s new integrations and innovative features which will help you gain an edge over the competition.

How to take online payment on-site and be PCI DSS compliant?

PCI compliance? Learn what it means and how to become PCI compliant with SumUp.

 

SumUp is a card acceptance company and it is currently available in 15 markets. They have created a unique device that allows small merchants to accept card payments anywhere. More importantly, all they need to start is a smartphone and a tiny SumUp card reader. Additionally, the company has also developed a full suite of SDKs and APIs for third parties to integrate card payments into their mobile apps, as is exemplified by their partnership with Commusoft. Therefore Commusoft integrates seamlessly into SumUp, the leading online payment solution, both on Android and iOS.  Commusoft and Sumup integration

What is PCI compliance?

The Payment Card Industry Data Security Standard (PCI DSS) is a proprietary information security standard for companies that use credit cards from major card schemes including Visa, MasterCard, American Express, Discover and JCB. The PCI DSS is managed by the card brands and administered by the Payment Card Industry Security Standards Council. They created the standard in order to increase cardholder data control and to reduce fraud. As a result, you should fulfil a set of detailed requirements if you want to gain PCI compliance. There are six conditions:

  •         Build and maintain a secure network and systems
  •         Protect cardholder data
  •         Maintain a vulnerability management program
  •         Implement strong access control measures
  •         Monitor and test networks
  •         Maintain an information security policy

The standard is quite broad considering all the available ways of managing payments. Therefore, select requirements may not apply in certain cases. Otherwise, third parties like SumpUp can manage part of them. 

You can prove your PSI compliance by annual self-assessments or on-site audits depending on the merchant level. 

How does it affect you?

“I’ve spoken to many clients in the last year or so who all take credit cards to secure bookings.  The big problem is that they do it improperly. Writing it down on paper, storing it in the ‘notes’ field or scribbling it on the top of a job sheet are all ways of getting your business in serious trouble. PCI compliance is something all businesses need to go through if they intend to accept credit cards.  So many businesses ‘tick the box’ as PCI DSS compliant but don’t follow the guidelines. This means they could be at serious risk of being fined and having their merchant facilities revoked.”

Jason Morjaria, Commusoft founder

Now that we’re all concerned, could you tell us how to gain PCI compliance?

“First, you have to know which level you are as defined by each credit card brand. Your level depends on the number of transactions made with each card type. Every level has its compliance validation requirements and they are articulated on the card scheme’s website. Let’s take a look at Visa’s. As a result, SumUp is within level 1 for Visa and goes through annual on-site assessments conducted by approved auditors.”

SumUp mobile payment solution

“It’s also useful to contact your acquirer bank and inquire with them directly. Depending on your level, you’ll have a specific self-assessment questionnaire (SAQ) to submit for your company which is a survey asking if you fulfilled all the relevant requirements. There are five kinds of SAQs: A through D. Your SAQ will depend on several factors like whether you store cardholder information, accepts cards in-person or online or whether you use your payment system or a third parties’ etc.”

Christine Lariviere, Products & Services, SumUp

You may also have to pass a vulnerability scan by a PCI SSC Approved Scanning Vendor (ASV)

To gain PCI compliance, you may also have to pass a vulnerability scan by an Approved Scanning Vendor (ASV), depending on your SAQ. ASVs are organisations that validate adherence to certain DSS requirements by performing vulnerability scans. Therefore they check the Internet-facing environments of merchants and service providers for cross-site scripting, SQL injection, and remote file inclusion, to name a few. Finally, you will complete the corresponding Attestation of Compliance and submit everything together: the SAQ, evidence of passing the ASV scan (if applicable), the Attestation of Compliance and any additional documentation your acquirer may request.

Using a verified third party payment processor, like SumUp, eliminates this workload as it covers the vast majority of its merchants for PCI DSS compliance (except under rare circumstances where a trader is processing colossal volumes). The merchant must in turn respect the payment provider’s terms and conditions.

Christine Lariviere, Products & Services, SumUp

With Commusoft’s SumUp integration, you can store a card against a customer, ready to charge the client at a later date. Commusoft stores the card details securely in line with PCI compliance rules. the Commusoft app connects via Bluetooth with the SumUp card payment terminal. Therefore it’s simple to use and will take payment in seconds! All services that SumUp and Commusoft provide are compliant and assessed. 

How does PCI DSS compliance benefit your business?

According to Christine Lariviere, there are many advantages to being PCI DSS compliant:

  1. Peace of mind: you can rest easy knowing you’ve done everything possible to protect your customer’s payment information.
  2. Establish a reputation as trustworthy: you can advertise that you comply with the highest industry security standards, passing the peace above of mine onto your customers. Of course, this helps grow your customer base – and profits.
  3. Avoid penalties: the card brands may fine an acquiring bank $5,000 to $100,000 per month for PCI compliance violations. The banks will most likely pass the fine along to the merchant and may terminate your account as a result.

How does the Commusoft and SumUp integration push bigger businesses to allow payment on-site from engineers’ mobiles?

Jason Morjaria let us in on this small secret. Firstly, if you’re struggling to keep track of payments, then taking a payment right on site should help you reduce your debtors days and improve cash flow. Commusoft has made storing cards simple. When your engineers complete the job on their Android phone, they can now take payment straight away using SumUp on their Commusoft app. That will allow you to receive payments for invoices upon completion immediately and on-site!

Found this webinar useful? In addition to videos, we also have other resources available to you for free! Besides eBooks and checklists, guides and whitepapers, Commusoft publishes a weekly blog too. Here you can find top tips on how to improve your field service business, advice from experts and secret strategies that will put you ahead of the competition.