Commusoft works with and for clients
Client services is as important as the software!
Commusoft is a software that is able to suit a variety of business workflows, processes and needs. We understand you may want to know more about a feature and need expert help in understanding the best process to set in place. At times, you may even struggle to remember how to accomplish a task you’re not doing daily.
Therefore, we have an ever-evolving set of resources to make it easy for you to get support and refresh your memory. Our experienced team is there for you to lean on. This way, you can get on with things faster and more efficiently.
Client Services Team
Our friendly client services team is dedicated to provide you with a high level of service and support. By managing any technical queries and giving guidance on the software’s functions, they will get you going on tasks with confidence thus ensuring you can continue to run your business efficiently and effectively.
Email Support
Let us deal with things while you get on with your day. With email support, you can rest assured that we will respond swiftly to resolve your query.
Email support is included in every plan we offer.
Telephone Support
If you need support instantly, give us a call and we will assist you directly, no matter how small or large your query is.
Telephone support is included in every plan we offer.
15 Minutes avg. first time reply
1,292 Tickets solved this month
89% Customer satisfaction
Online Knowledge Base
24/7 Online Access to Help You Help Yourself
Our Knowledge Base is truly a valuable resource and can be your first port of call when you need help. It houses hundreds of articles with video tutorials and easy to follow step-by-step instructions.
Whenever you need assistance with any aspect of the software, you can be access it and find support material like:
- Step-by-step how-to articles, complete with screenshots and easy to follow instructions
- Video tutorials to walk you through a variety of operations
- Frequently asked questions that we’ve gathered from over 10 years of experience with clients
- Feature suggestions, where you can send us your ideas for how to improve the software
If you don’t find your answer here or need a little more information, you can always contact our Client Services team.
Business Advice and Industry Insights
We support our clients with educational content designed to help businesses grow their profits and streamline their operations. Our blog is regularly updated with the latest field service insights across a variety of topics and our resources page is full of free downloadable content.
A Service You Can Rely On
These are updates on the system status, maintenance times, system downtime and server degradation. You can subscribe to receive email notifications whenever there has been a change.
Product Videos and Webinars
Job Planning
Ep. 12 | Understanding Service Level Agreements
Oftentimes, companies think that if the work gets done then the customer will be happy, but these days, with all the competitors out there, the customer has a lot more options, not to mention higher expectations.
Sales
Ep. 11 | How To Get More New Customers
Missing out on all the potential revenue you could be making from new customers is the absolute worst. After all, you want to make sure there's always a next job and a next one!
Finances
3 Top Tips for Invoicing with Software
From checking estimates to confirming quotes, to making the final payment, it’s hardly a secret that digital interactions are an improvement on the old fashioned way of invoicing and bookkeeping.
Industry Trends
Ep13 | Women in Trades with Hattie Hasan of Stopcocks
In this edition we are speaking to Hattie Hasan, a trailblazer in her own right, and who's been championing women in trades for years.
Sales
Ep. 12 | How to Harness Lead Generation for Your Field Service Business
Have you ever considered how important lead generation is for your field service business? Join Jason Morjaria from Commusoft for another chat with experts in the field, this time featuring Francis Rodino from Lead Hero.
Sales
Setting Revenue & Profit Goals for your HVAC Business in 2021
If you want to grow your revenue in 2021 this is what you should look at: who your customers are, who your customers could be, and how accurate your financial statements are.
Sales
How to Prioritize Profit in 2021 w/ Wayne Herring of Business Builder Camp
Without a doubt, the challenges you’ve faced in 2020 are what’s going to make you a better leader in 2021 and beyond.
Marketing
How to Respond to a Bad Review as a Trades Business
Bad reviews happen to everyone at some point. Make sure you know how to answer them right!
Ep. 11 | Customer Finance & the Field Service Industry with Vendigo
Have you ever considered how important offering finance is for home improvements? Join Jason Morjaria from Commusoft for another chat with experts in the field, this time featuring Aidan McMahon from Vendigo.
Ep. 10 | Handling Pressure & Promoting Employee Wellbeing
How can field services companies cope better under pressure and promote #wellbeing in the workplace? Join Jason Morjaria from Commusoft for our very first panel discussion featuring expert advice from Andy Coughlin and Catherine Marshall of Elemental Wellbeing.
Marketing
Customer Journeys 101: Would This Customer Hire You?
Meet Carl, the average field service customer. Go with him on a quest to hire the right plumbing company to fix his issue!
Ep. 9 | Innovation in Location and Easy Addresses with what3words
We are talking about innovation in location with Robert Novakov from what3words who have already integrated their location solutions with the likes of Mercedes Benz & Airbnb.