Commusoft works with and for clients
Client services is as important as the software!
Commusoft is a software that is able to suit a variety of business workflows, processes and needs. We understand you may want to know more about a feature and need expert help in understanding the best process to set in place. At times, you may even struggle to remember how to accomplish a task you’re not doing daily.
Therefore, we have an ever-evolving set of resources to make it easy for you to get support and refresh your memory. Our experienced team is there for you to lean on. This way, you can get on with things faster and more efficiently.
Client Services Team
Our friendly client services team is dedicated to provide you with a high level of service and support. By managing any technical queries and giving guidance on the software’s functions, they will get you going on tasks with confidence thus ensuring you can continue to run your business efficiently and effectively.
Email Support
Let us deal with things while you get on with your day. With email support, you can rest assured that we will respond swiftly to resolve your query.
Email support is included in every plan we offer.
Telephone Support
If you need support instantly, give us a call and we will assist you directly, no matter how small or large your query is.
Telephone support is included in every plan we offer.
15 Minutes avg. first time reply
1,292 Tickets solved this month
89% Customer satisfaction
Online Knowledge Base
24/7 Online Access to Help You Help Yourself
Our Knowledge Base is truly a valuable resource and can be your first port of call when you need help. It houses hundreds of articles with video tutorials and easy to follow step-by-step instructions.
Whenever you need assistance with any aspect of the software, you can be access it and find support material like:
- Step-by-step how-to articles, complete with screenshots and easy to follow instructions
- Video tutorials to walk you through a variety of operations
- Frequently asked questions that we’ve gathered from over 10 years of experience with clients
- Feature suggestions, where you can send us your ideas for how to improve the software
If you don’t find your answer here or need a little more information, you can always contact our Client Services team.
Business Advice and Industry Insights
We support our clients with educational content designed to help businesses grow their profits and streamline their operations. Our blog is regularly updated with the latest field service insights across a variety of topics and our resources page is full of free downloadable content.
A Service You Can Rely On
These are updates on the system status, maintenance times, system downtime and server degradation. You can subscribe to receive email notifications whenever there has been a change.
Product Videos and Webinars
Ep. 11 | Customer Finance & the Field Service Industry with Vendigo
Have you ever considered how important offering finance is for home improvements? Join Jason Morjaria from Commusoft for another chat with interesting industries this time we speak to Aidan McMahon from Vendigo.
Ep. 10 | Handling Pressure & Promoting Employee Wellbeing
How can field services companies cope better under pressure and promote #wellbeing in the workplace? Join Jason Morjaria from Commusoft for our very first panel discussion featuring expert advice from Andy Coughlin and Catherine Marshall of Elemental Wellbeing.
Marketing
Customer Journeys 101: Would This Customer Hire You?
Meet Carl, the average field service customer. Go with him on a quest to hire the right plumbing company to fix his issue!
Ep. 9 | Innovation in Location and Easy Addresses with what3words
We are talking about innovation in location with Robert Novakov from what3words who have already integrated their location solutions with the likes of Mercedes Benz & Airbnb.
Ep. 8 | Reflections on Our First Video Series
Join Jason and Jack in the final episode of Season 1 of Success in the Field. They reflect on their experiences of making this video series and what's coming up next in Success in the Field.
Marketing
HVAC Marketing 101 with Systemized Media’s Lyle Horst
Nowadays, you’ve got to make sure that your business’s voice is heard through the clutter of tens if not thousands of companies that all compete for the same slice of the HVAC pie! Facebook ads for HVAC can help you do just that.
Ep. 10 | How to Earn More Revenue from Re-booking Customers
Missing out on all the potential revenue you could be making by re-booking customers is the absolute worst. After all, you want to make sure that when someone's hired you once, they'll be with you for life.
Ep. 9 | Increase Your Remote Team’s Productivity
Learning how to manage a remote team AND stay productive has never felt more timely than now. Truth be told, it was always going to be an important tool in your management toolbox and, as a field service specialist, whether your industry is plumbing, heating, HVAC or security.
Ep. 8 | How to Know When It’s Time to Upgrade Your Software
Treating what's to come as an opportunity rather than an obstacle is what separates the winners from those left behind. At the same time, the benefit of surviving a crisis is that you already know which parts of your business can weather the storm and which ones need an upgrade.
Ep. 7 | How to Earn More Reliable Recurring Income
Offering regular service work – or maintenance – is the perfect source of reliable recurring income for service businesses of every shape and size.
Ep. 6 | How to Price for Profit, Not for Survival
Feeling like you're working hard but not seeing any profit? Maybe you're just pricing to survive. Learn how to set higher prices for your services that customers will be happy to pay!
Ep. 5 | How to Start Making Video Content for your Trades Business
Learn how to easily start making video content for your plumbing, cooling, electrical or any other type of field service business with these tips!