Commusoft works with and for clients
Client services is as important as the software!
Commusoft is a software that is able to suit a variety of business workflows, processes and needs. We understand you may want to know more about a feature and need expert help in understanding the best process to set in place. At times, you may even struggle to remember how to accomplish a task you’re not doing daily.
Therefore, we have an ever-evolving set of resources to make it easy for you to get support and refresh your memory. Our experienced team is there for you to lean on. This way, you can get on with things faster and more efficiently.
Client Services Team
Our friendly client services team is dedicated to provide you with a high level of service and support. By managing any technical queries and giving guidance on the software’s functions, they will get you going on tasks with confidence thus ensuring you can continue to run your business efficiently and effectively.
Email Support
Let us deal with things while you get on with your day. With email support, you can rest assured that we will respond swiftly to resolve your query.
Email support is included in every plan we offer.
Telephone Support
If you need support instantly, give us a call and we will assist you directly, no matter how small or large your query is.
Telephone support is included in every plan we offer.
15 Minutes avg. first time reply
1,292 Tickets solved this month
89% Customer satisfaction
Online Knowledge Base
24/7 Online Access to Help You Help Yourself
Our Knowledge Base is truly a valuable resource and can be your first port of call when you need help. It houses hundreds of articles with video tutorials and easy to follow step-by-step instructions.
Whenever you need assistance with any aspect of the software, you can be access it and find support material like:
- Step-by-step how-to articles, complete with screenshots and easy to follow instructions
- Video tutorials to walk you through a variety of operations
- Frequently asked questions that we’ve gathered from over 10 years of experience with clients
- Feature suggestions, where you can send us your ideas for how to improve the software
If you don’t find your answer here or need a little more information, you can always contact our Client Services team.
Business Advice and Industry Insights
We support our clients with educational content designed to help businesses grow their profits and streamline their operations. Our blog is regularly updated with the latest field service insights across a variety of topics and our resources page is full of free downloadable content.
A Service You Can Rely On
These are updates on the system status, maintenance times, system downtime and server degradation. You can subscribe to receive email notifications whenever there has been a change.
Product Videos and Webinars
Ep. 9 | Increase Your Remote Team’s Productivity
Learning how to manage a remote team AND stay productive has never felt more timely than now. Truth be told, it was always going to be an important tool in your management toolbox and, as a field service specialist, whether your industry is plumbing, heating, HVAC or security.
Ep. 8 | How to Know When It’s Time to Upgrade Your Software
Treating what's to come as an opportunity rather than an obstacle is what separates the winners from those left behind. At the same time, the benefit of surviving a crisis is that you already know which parts of your business can weather the storm and which ones need an upgrade.
Ep. 7 | How to Earn More Reliable Recurring Income
Offering regular service work – or maintenance – is the perfect source of reliable recurring income for service businesses of every shape and size.
Ep. 6 | How to Price for Profit, Not for Survival
Feeling like you're working hard but not seeing any profit? Maybe you're just pricing to survive. Learn how to set higher prices for your services that customers will be happy to pay!
Ep. 5 | How to Start Making Video Content for your Trades Business
Learn how to easily start making video content for your plumbing, cooling, electrical or any other type of field service business with these tips!
Ep. 4 | Digital Customer Experience in the Trades Industry
In order to provide a remarkable customer experience, your field service business only needs a few digital portals. Join Cristina to find out which you shouldn't do without!
Ep. 3 | 4 Tools to Help You Manage a Remote Service Team
What are 4 essential tools for managing a remote tradespeople team? Join Cristina in finding out!
Ep. 2 | The Field Service Industry Customer Journey
What does the ideal customer journey look like for a field service business? Join Cristina in exploring the digital side of your customers' journey.
Ep. 1 | Let’s Get Started!
What started as a monthly newsletter video grew into a full series. Check out the humble beginnings of Field Service News & Insights, then keep watching to see how much we've grown!
Ep. 7 | How to Build Trust and Win Jobs
Trust isn't created overnight, so how can field service businesses leverage trust to win more jobs? Join Jason and Jack as they share their thoughts in episode 7 of Success in the Field.
Ep. 6 | Customers Expect Convenience. How Are You Adapting?
How do field service businesses provide customers with convenience? In episode 6 of Success in the Field, Jason and Jack are joined by Robbie Trainer from TrueQuote.
Ep. 5 | How Do Customers Find Your Business?
How do customers find your business in 2020? In episode 5 of Success in the Field, Jason and Jack dig into some consumer research and discuss how you can stand out from the crowd.