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Maintain customer communications with alerts and notifications

ALERTS AND NOTIFICATIONS

Alerts and notifications are a breeze with Commusoft. You can send personalized and automated reminders, confirmations, alerts, and messages to customers right from your job management software; helping them stay on top of their appointments.

Or book a call with our team today

 

Consistently reach customers with alerts and notifications

On the way messages

Send an 'on the way’ message to customers to let them know that your technician is en route to their property. Upgrade for “Uber-style” profile with live location.

Track communications

Comprehensive communication histories mean you'll never miss anything. View them in your customer accounts.

Confirmations and reminders

Help customers keep track of their appointments with personalized reminder messages.

Automate processes

Avoid typing the same message over and over with message templates. You can set communications to automatically send.

Email and text messages

Commusoft makes it easy to send your customer alerts and notifications by email or text message.

Protected digital records

All company data is safely hosted in Commusoft's secure cloud.

Michael

Director

Ainsdale Gas Ltd

I have used Commusoft for 8 years. Our customers are impressed with the detailed job reports, record keeping, invoices, service reminders, and automated communications.

Forge stronger customer connections

Communicate on your customers’ terms

DIFFERENT COMMUNICATION CHANNELS

Communication is central to your relationship with your customers. Each customer comes with their own preferences, so we allow you to set which customers receive which mediums of communication. Many customer alerts and notifications in Commusoft are automated so you don’t have to lift a finger.

  • Send emails and text messages
  • Save time by automating common messages
  • Impress customers with timely messages with no extra effort
Alerts and notification types

No more mishandled communications

AUTOMATED ALERTS AND NOTIFICATIONS

Writing email after email wastes time. We give your team the freedom to create message templates within Commusoft. You can choose to automate communications to ensure that the right message for the occasion is sent every time. Want a personal touch? Add personalized information tags!

  • Create your own personalized message templates
  • Add tags with customer name, address, service date, and more
  • Never forget to send a message again
alerts and notifications estimate

Get the most out of your customer communications!

Take charge of your alerts and notifications system

Help customers stay aware

CONFIRMATIONS AND REMINDERS

Commusoft automatically generates confirmations and reminders based on your message templates. When a job is booked, you can choose to send a confirmation message that provides the customer with a record of the appointment date, time, and any other details.

alerts and notifications reminder message

No overlooked details

LOG EVERY CUSTOMER INTERACTION

Centralize all of your customer correspondence. Commusoft records every alert and notification you send to your customers. With full access to complete customer histories, your staff can quickly respond to customers with accurate information.

  • Logs are ordered by date and are fully searchable
  • Staff are prepared to respond to customer inquiries
  • Send new communications, add notes, or log phone calls
vendor correspondence

Alerts and notifications FAQs

  • Alerts and notifications software is a digital system that organizes customer updates. An example is an “on-the-way” message. The best alerts and notifications software takes weight off your team by helping them send manual or automatic messages to customers at the right time.

  • Commusoft can handle a variety of different communications.

    You can send on-the-way notifications, and service reminder texts messages and emails, all of which can be personalized and sent either manually or automatically. Learn more about our service reminders

    You can also create and send custom messages to suit your business and unique customer preferences. 

  • Commusoft’s pricing will depend on how many licenses you need and which of our plans you choose. To see all of our pricing details and which features are included on which plans, check out our pricing page.

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