Commusoft vs mHelpDesk

We pride ourselves on our 5-star client services and customer support teams – and we strive to always go above and beyond for our customers. We take on-boarding seriously; we provide personalized training sessions and support. This implementation process sets clients up for success. Further, with articles from our Knowledge base, and email support, Commusoft strives to constantly empower our clients.

On top of that, we make sure to listen to our clients when developing new features for the software. As a result, we regularly release requested tools and functions that our client base have suggested. This ensures Commusoft best suits their needs. After all, Commusoft exists to make our client’s lives easier.

Learn more about Commusoft’s training and support.

The Commusoft mobile app is a natural extension of the web software, and syncs in real-time. Technicians can maximize efficiency on the road and improve record-keeping. With different user roles, you can control who can access what – such as scheduling, forms, part requests, emailing, invoicing, and more – all from an iOS device or Android smartphone. You can take photos and video on site and attach to either the job record or a custom form – and many functions will work without an internet connection!

Learn more about Commusoft’s powerful field service mobile app.

Commusoft allows clients to easily add and edit customer details in a centralized database. Customer information is safely encrypted within Commusoft, and is easily accessible in the office, or from the road. We understand the importance of records. All communication records against customers are automatically organized chronologically. Our clients can quickly access the vital customer data they need at all times. Detailed files help team members provide excellent customer service, and are practical when there are any disputes.

Learn more about Commusoft’s customer database software.

Measuring KPIs and data-driven decisions are a must for any growing business. Commusoft’s 40+ preconfigured reports and customizations help decisionmakers to make important choices with confidence. With financial, job, user, parts, timesheet reports, and more, no data slips through the cracks. Want to see the reports that matter most to you any time? Simply pin them to your Dashboard, and you can quickly look at key reports. Commusoft’s reports and dashboard helps businesses forecast where they’re headed, so they can continuously outpace competitors.

Learn more about Commusoft’s reports and dashboard.

Commusoft can help your team expertly manage the inventory in your technician trucks. This includes purchase orders, vendor management, and parts tracking. Inventory management helps managers coordinate all inventory activities, so teams can avoid overordering and stockpiling extra parts. With their mobile barcode scanners, technicians can exchange parts, and request or order parts, all from the road. With automatic reordering and dynamic picking lists to streamline daily activities, clients can focus on providing excellent customer care, and boost company revenue.

Learn more about field service inventory management.