Daily licenses are perfect for subcontractors as they are billed each month based on the number of days used.

No; our plans are carefully designed to offer value to different sized businesses and cannot be changed.

Yes, we require a minimum of two licenses per account.

Your account will only include licenses for the plan you have chosen. You cannot purchase or ‘mix and match’ licenses across different plans.

All office staff, managers, and technicians use the software and therefore require a license. These people will have their own login details and will appear in the calendar for you to schedule in work orders or appointments for them. There is no limit on the number of users the software can support.

We offer different seasonal discounts throughout the year – please enquire for more information.

All accounts are set up with a debit or credit card and are billed monthly on the 1st of each month. All prices shown exclude taxes.

Training is completed using TeamViewer and over the phone. All sessions are hourly and the number received depends on the pricing plan. <a href=”https://www.commusoft.us/training-and-implementation”>Learn more about our training plans.</a>

We have a commitment to you, to ensure you are trained on the system that will be the backbone of your business. During your training with us, you will be guided on your integrations and get comfortable with the workflow—from adding customers through to invoicing. You can also practice certain tasks with your dedicated trainer. <a href=”https://www.commusoft.us/training-and-implementation”>Learn more about our training plans.</a>

Storage is calculated based on the number of contracted and rolling licenses you have. Depending on the plan, you get a set amount per license that is added together to create a “pool” of data. Daily licenses don’t include any storage. The storage is used for any attachments (photos, videos, PDFs) that are uploaded into your account. We do not limit the number of customers, jobs, or invoices you can save.

Yes. Depending on whether you have a rolling or 12-month contract, you may need to sign a new contract for the upgraded plan. Additional training may be required.

You can import every one of your customers and their work addresses into Commusoft. You can also import parts and inventory lists. All you need is the data in an Excel/CSV file and with the correct columns, which our client services team can assist you with.

With our Stripe and SumUp integrations, your customers can call your office and card details can be taken and inputted straight into Commusoft.

Commusoft currently supports companies working out of the UK, US, Canada, and UAE.

Yes! Commusoft Chat is built onto our core Jobs solution to add functionalities designed specifically for field service businesses. Therefore, the two systems must be used together. If you are not yet using our Jobs solution, but would like to use Commusoft Chat, get a head start and speak to our team today.

Absolutely! We want field service teams to be able to communicate effectively from one secure platform without added barriers. That’s why all Commusoft clients using our Jobs solution will be able to add Chat Lite licenses for free. Alternatively, new clients can sign up for both Jobs and Chat licenses when they join.

We’ve got nothing against WhatsApp (or other free chat platforms), but they’re not designed for field service businesses! What you gain in accessibility with those other tools, you lose in transparency, accountability, and security. We’ve got all of those covered. Commusoft Chat is built specifically for field service businesses, integrates natively into our Jobs solution, and gives you control over how your business communicates.

Get in touch with us to see how your team could start utilising Commusoft Chat!

Although Chat Lite licenses are free, you still need to add them to your Commusoft account. If you are an existing Commusoft client, but don’t yet have Chat on your account, please get in touch with the team to add the required licenses.