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“Customers specifically use our company over our competition because of how smooth our process is from end to end. And that process wouldn’t be possible without Commusoft.”
"For the lifespan of a repair, from creation to completion, Commusoft’s job management process is unparalleled."
"I can't say nice enough things about Commusoft. It allows us to streamline everything and make us more meaty instead of fat."
"I can increase my revenue by 14% by the end of this year. When you look at that in terms of monetary value, it's a no brainer."
"Commusoft Sales has been a game changer! We're getting our proposals out in record time; which means we can focus our time elsewhere, which really is the biggest plus!"
"Commusoft is a big player; it really puts it all together for us, and without it, genuinely, we would be lost."
"It’s a really easy software to use…If it wasn’t easy, then I wouldn’t do it! I didn’t realise how easy it was going to be until we started using it."
“The way that Commusoft tracks every part of every single job... it gives you complete confidence in the whole system. Complete confidence to grow. Complete confidence to push on with your business."
Commusoft ranks highly on Capterra when compared with Service Titan. Data is based on real customer insights across categories, including functionality, ease of use, value for money, and customer support.
An intuitive and easy-to-use schedule and job tracking system is essential; after all, your calendar is the heart of your daily operations. Commusoft’s calendar is clutter-free; giving employees necessary job information from the office or on the road. Commusoft’s drag and drop calendar makes it easy to seamlessly move or incorporate new appointments, so your team can stay on track, and get more work done each day. Commusoft’s streamlined scheduling system powers productivity while empowering clients, so they can effectively grow their businesses.
Alerts and notifications help Commusoft clients create stronger connections with their customers. After all, each touchpoint with customers is another opportunity to extend unmatched service. Commusoft stores all customer communications chronologically against the customer record, so our clients can pick up conversations right where they left off. Additionally, Commusoft’s technician tracking portal empowers customers to track their technician as they’re on their way. With live updates, customers can prepare for their technician’s arrival, reducing the amount of no-access, or forgotten appointments.
Personalized reminders are a great way to extend customers another level of care. Commusoft’s Service reminder messages are customizable; your team can create custom templates, timeframes, messaging, and include personalization tags. Further, Commusoft Service reminders include an online booking form, so customers can book service directly from their reminder message. With the option to send automated or manual reminders, Commusoft clients have full control over the experience they offer their customers.
Commusoft’s Inventory management system supports multi-location workflows, including the transfer of parts from your warehouse to technician trucks. Inventory management helps managers coordinate all inventory activities, so teams can avoid overordering and stockpiling extra parts. Further, Inventory management empowers technicians. With their mobile barcode scanners, technicians can exchange parts, and request or order parts, all from the road. With automatic reordering and dynamic picking lists to streamline daily activities, clients can focus on providing excellent customer care, and reinvent company revenue.
We pride ourselves on our 5-star client services and customer support – and we strive to always go above and beyond for our customers. Our training isn’t limited to impersonal videos; Commusoft provides personalized training sessions. This implementation process sets clients up for success. Further, with articles from our Knowledge base, and email support, Commusoft strives to empower clients.
On top of that, we make sure to listen to our clients when developing new features for the software. As a result, we regularly release requested tools and functions that our client base have suggested, ensuring Commusoft best suits their needs. After all, Commusoft exists to make our client’s lives easier.
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