Customer Journeys 101: Would This Customer Hire You?


Meet Carl, the average field service customer. Go with him on a quest to hire the right plumbing company to fix his issue!

As any good manager knows, customer experience has overtaken price as the key decision factor when it comes to buying, and you most likely suspect that what makes people loyal isn’t just the quality of your technical work, but that of your overall service.

However, you’re also a practical person. If you decide to invest in improving the customer’s experience, you need to know where to start and for that, you need a map.

Follow’s Carl and take the first steps towards improving your customer journeys, then take it to the next level with our complete Field Service Customer Journey Mapping guide!