How Can a Job Costing System Help Increase Your Service Territory?

August 1, 2023 | Read: 8 minutes

Technician driving to appointment

Balancing the impact of direct and indirect costs affects every growing trades business. However, manually tracking each variable is impossible. This is where a digital job-costing system shines.

The best admin teams use this tool to get the most value from each job. After all, expanding your service territory relies on your decision-makers understanding how each aspect of your business affects profits.

Keep reading, and we’ll define what job costing software is, cover seven variables that can affect your company’s profits and losses, 21 questions to consider, and how a service pricing platform can help expand your service area.

US BOFU Job Costing Feature Page

What is a Digital Job Costing System?

A digital job costing system is a software helps businesses understand how each of their services impacts their revenue. Further, this digital reporting system helps trades businesses guarantee each appointment positively influences company cash flow.  

A job costing system can help trades businesses look forward. As you know, the revenue you make this year doesn’t just cover current spending; it directly impacts what you can do next year. Not only will costs increase each year, but planning and saving for slow periods rely on a positive balance at the end of the year. Earning exponential growth depends on understanding how each service you offer impacts your revenue. 

At the end of the day, the companies that don’t plan don’t last. Increasing your service area isn’t easy, but the right reporting tools can make it easier. Now, let’s cover the job-costing metrics your team should be aware of!  

1. Identify Which Service Type is Most Profitable

As you work to increase your territory, you need to identify your strongest and most lucrative services. These could include

  • Installations
  • Repairs
  • Emergency call-outs
  • Planned preventive maintenance
  • Inspections
  • And more

To identify which are most profitable, think about these points:

It’s important to know how many of each service your team needs to perform each month to hit quota. But it’s not solely about quantity! Your team can complete hundreds of expensive jobs and still not make a profit due to poor or unknown margins

Sales proposal pricing and margins

From the moment your team builds an estimate, you should understand what your profits and losses will be. They shouldn’t be a mystery. Having the right pricing systems in place makes growth much less daunting. 

Now let’s cover one of the most significant aspects of job costing: field service inventory management and parts. 

2. Understand How Inventory and Parts Impact Pricing

Many of your services and appointments necessitate using parts. Establishing and charging the right margins for your parts is crucial. 

Take these questions into account:

While at the appointment, your technicians may throw in a free air filter or drain cover. This is great customer service. Freebies, given tactfully, shouldn’t be discouraged. But tracking and accounting for each discount is a necessity. 

Commusoft automatically creates a report that tracks all your expenses paid to vendors

Each part, big or small, is a negative cost against your revenue. Small freebies, like a $1 socket cover, are insignificant in the moment, but they slowly add up! 

Commusoft’s job costing software, for example, makes it easy for technicians to account for freebies. Further, our system automatically tracks purchase orders and past costs per individual job. This means the true cost of your inventory and its margins will never be unknown! 

Next, we’ll delve into labor rates.

3. Quantify How Labor Rates Affect Costing

Service companies handle salaries and charge labor rates differently. After all, when you have a team with varying experience and skill sets, it’s natural each technician will charge a different rate for their time and service.  

Here are some questions to review: 

It’s essential that these costs are tracked. Further, it’s valuable to determine billing rates for emergency appointments outside of normal business hours.  

Job costing showing labor, travel, and parts

Remember, your employee labor rates should cover additional costs including uniforms, tools, and company phones. Furthermore, as your admins aren’t actively making money in the field, their costs need to be both accounted for and covered, within the margins of your services. 

Continuing, we’ll jump to travel times. 

4. Determine The Impact of Travel Times

Many plumbing, electrical, and HVAC companies have certain service territories they don’t charge within, and a fee when traveling outside. Others vary the price of the service for each unique appointment. 

As you know, maintaining your company fleet comes with many necessary, but expensive, costs each year

Think about this: 

real-time vehicle tracking timeline

As you know, expanding your service territory will increase your travel times. Further, costs will continue to rise year over year.  If you have high maintenance costs, or are looking to purchase new vehicles, you might want to pad these expenses with a slight increase in the rates you charge. 

Let’s pivot to warranties and service contracts. 

5. Recognize How Warranties and Contracts Affect Pricing

Warranty jobs and service contracts are significant in commercial maintenance. First, for each, your team needs to understand what is and isn’t covered. Further, your team needs to remain vigilant if you offer SLAs with discounts if certain criteria aren’t met.  

Here are some points to think over: 

There are a lot of moving parts. Commercial assets have more wear and tear compared to residential appliances. That’s why it’s not only valuable to price services based on appliance, but property type. 

Manage different maintenance plans

Contracts and warranty jobs can greatly inform which service types make the most profits. Further, warranty and contract jobs, like yearly electrical generator inspections, are guaranteed. That’s why upselling contracts to new customers is so important. Job costing software can help your team ensure each of these services is priced with padding your revenue in mind. 

Ultimately, it’s a trickle-down effect. Expertly completing warranty and contracted work proves your devotion to customer care. A great reputation makes expanding your business territory easier. More customers and services with the right margins ensure you see an improvement in revenue year over year. 

From here, we’ll cover credit card fees. 

6. Measure How Credit Card Fees Affect Pricing

Digital payment options are becoming more and more of a necessity for service businesses. While many customers will opt for check or direct deposit for large jobs, many will opt to pay with credit for smaller works. 

Consider these questions:

online payment portal

Taking these fees into account not only impacts your revenue but offering modern ways to pay impacts your customer service and retention rates.

As you know, no customer likes to pay for extra line items, however, these costs shouldn’t be rolled into your overhead. Your team needs to be mindful of how you charge to cover these costs.

Credit card processing fees add up, and they add up fast

Whether you use SumUp, Stripe, or other payment gateways, understanding how interchange, payment processing, and assessment fees impact your company’s wallet is invaluable.   

Finally, let’s discuss your competitors!

7. Assess How Competitors Are Pricing Their Services

Your competitors are one of your most valuable resources! After all, expanding your service area comes with new competitors.  

Competitor analysis should reveal the following: 

Not only can evaluating your competitors help you determine how you should price your services, but identifying gaps in the market can help you diversify your offerings

customer satisfaction coming from after-sales care portal data

As you dig into service pricing, the best way to stand apart is not only by offering competitive prices but with high-quality services. The right job-costing software ensures your team stands apart from the crowd!

How a Job Costing System Can Help You Price Your Services

Taking control of your company’s growth necessitates taking control of job costing. 

Ultimately, understanding which services put you in the red or green, and why, leaves you with more control over how to increase your revenue.

Ready to take control of your profits? Commusoft’s job costing software can help! Our all-in-one Job Management and Sales Suite was built for growing trades businesses. From initial inquiry to final invoice, our solution guarantees your team has everything they need. Providing unmatched experiences to more customers while boosting your company’s revenue has never been easier!

US BOFU Job Costing Feature Page

When I'm not writing about the best digital solutions for trades businesses, I'm either playing with my three dogs, or baking sweet treats!

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