SCHEDULE JOBS IN SECONDS
Choose a time and create a new appointment with our intuitive drag-and-drop schedule. Plus, benefit from dedicated tools that help you pick the best technician for the job.
REAL-TIME SCHEDULE UPDATES
Just had an urgent work order request and need to redirect your technician? No problem. With real-time syncing, they’ll be notified immediately of any changes via the mobile app.
YOUR SCHEDULE, YOUR WAY
Commusoft’s service scheduling software is a flexible solution. That's why we let you view your schedule in multiple time frames and allow you to customize it further to suit your preferences.
- Drag & drop to easily rearrange events
- Color-code calendar by user or job type
- A variety of timeframes and views
- Full schedule available on mobile
- Sync appointments to technicians
- Benefit from advanced scheduling tools
Easily manage technicians' time and schedules
Commusoft’s intuitive and easy-to-use schedule allows you to effortlessly add new jobs or rearrange your calendar by dragging and dropping appointments. This gives your team the power to seamlessly respond to scheduling changes and keep everyone in sync. To see the best view for the situation, you can select from multiple options such as daily, weekly, two-weekly, and monthly. Additionally, our map view marks the location of each job and can be enhanced further with real-time vehicle tracking.
Take your schedule with you, wherever you go
Commusoft has been built from the ground up to empower your mobile workforce. Technician schedules update in real time and can be accessed from both iOS and Android smartphones and tablets. This means your team stays in the know, wherever they go. Our mobile calendar is fully functional, so if you grant technicians with the correct permissions, they can add new jobs, reassign or rebook appointments, and cancel events as needed. Managers can even access the entire calendar, allowing all technicians and jobs to be viewed and organized from the mobile app.
Track the status of each job from the schedule
Our mobile and web software stay in sync in real time, so it’s never been easier to keep tabs on the progress of work orders. When technicians input actions from the mobile app, this information is instantly reflected on the schedule across devices. At a quick glance, our simple icons convey key details like a thumbs up for an accepted job, a house when the technician is on site, or a tick once the job is complete. Not only does the status of each job display on the calendar, but a log of the exact date, time, and location of the technician is saved alongside the full work history.
Manage customer expectations with service windows
Field service appointments can be unpredictable at times. Whether it’s an absent customer or a job that’s unavoidably run over, scheduling and meeting customers’ expectations can become difficult. With Commusoft’s service windows feature, you can book an appointment for your technician at a specific time, e.g. 9:00-10:00am, and assign it to the “Morning” service window. While the technician knows the exact appointment time, the customer is only informed of the “Morning” time frame. This gives technicians more flexibility if they’re running early or late, without disappointing customers.
Want to save time with service scheduling?
Book the right technician every time
Booking the best technician for the job is vital to ensure the work gets done as planned. With our skills management and shift patterns tools, you can avoid booking an out-of-shift technician or sending someone who isn’t fit to complete the task. Once you assign skills to employees and job types, the schedule automatically filters to show you only the technicians who match the skills for the job you are booking. Additionally, our customizable shift patterns display directly on the schedule, allowing office staff to instantly see when technicians are available, unavailable, or in an overtime shift.
A flexible and customizable schedule
There is no one-size-fits-all for service scheduling software. To meet different field service businesses’ unique needs, we’ve strived to make Commusoft’s schedule as flexible as possible. You can customize the experience with various viewing options and system settings. Customizations include a vertical or horizontal (Gantt) layout, color-coding for users or job types, pastel or high-contrast colors, schedule filters, and even multiple options for sizing and padding.
Automatic communications help keep your calendar on track
An organized calendar is essential to running your business smoothly—but it quickly falls apart if your customers are not kept in the loop. We automatically generate personalized confirmations and reminders, which ensure customers have the information they need, when they need it. These emails and text messages reduce the possibility of being unable to access a property to complete work. If anything changes, you can simply send an updated notification to keep your customer informed.
Streamline further with intelligent scheduling
For businesses that wish to save even more time and resources, we offer intelligent scheduling. This is a powerful upgrade to our service scheduling software and gives office staff the ability to automate job bookings with a sophisticated route-optimization engine. It can be used to book individual appointments with great efficiency or can schedule hundreds or even thousands of jobs at once. This smart system not only saves your staff time, but it analyzes your calendar to help fit more jobs into your schedule.