With the basic version of this portal, customers receive a text saying their technician is on the way. The text also includes the job description and a link to a profile that includes the technician's name, photo, and industry credentials. In conjunction with Real-Time Vehicle Tracking, customers can see the technician's location, helping decrease no-access situations as the customer has an accurate estimated arrival time.
Reduce no-access scenarios and build customer trust
Convenient for customers
People want a better idea of when to expect a technician so they can structure their day accordingly. The technician tracking portal lets customers relax and know exactly when to expect their work appointment.
REAL-TIME TRACKING
Show customers where their technician is on their journey and their estimated time of arrival. Our real-time vehicle tracking feature is required to unlock this function of the technician profile portal.
INFORMATIVE TECHNICIAN PROFILE
The technician profile includes the technician's name, photo, and any industry credentials. This information lets your customers know who to expect and let in to their property.
Give customers real-time travel updates
The technician profile portal works with our real-time vehicle tracking feature to put your engineers on the map. Customers see the technician’s route to their location and current ETA. By providing a responsive ETA, customers will know exactly when to expect their technician, so they can clean up, make the service area safe, or return to the property. In turn, this reduces no-access situations or hold-ups – creating a smoother experience for everyone.
Automatically share your technician's location
If enabled, the technician profile portal is automatically shared via SMS text message when the technician taps ‘Travel’ in their mobile app. Nobody likes to overshare, so as soon as the technician arrives or if they cancel the job for any reason, their location will immediately stop being shared with the customer. The technician profile updates accordingly to keep the customer up to date with their current status.
Reassure customers with an engineer profile
Alongside the real-time location, the profile includes the technician’s name, photo, industry credentials, as well as the job number and description of the work they are completing. By providing your customers with this professional employee profile, they can be reassured exactly who to expect at their property. If you do not use our vehicle tracking feature you can still send the profile without the technician’s location.
Uber-style portal improves customer satisfaction
Consumers are increasingly expecting a sleek and professional customer experience and are growing used to tracking services such as product deliveries, meal deliveries, and ride services such as Uber. The technician tracking portal brings this functionality to the field service industry. Providing as much information as possible about your services builds trust with your customers, which is key to gaining repeat business. We strongly believe our tracking portal will offer your customers a superior and memorable experience.
Ready to take your business to the next level?
This feature is available on our paperless office, automation, and enterprise plans. Discover the many ways that Commusoft can help your business become more organized, efficient, and profitable by booking a call with our team. Hundreds of field service businesses have already taken this step. They have successfully expanded their businesses with the help of our all-in-one work order management software.
- Works on Any Device
- All-in-one Software
