With the basic version of this portal, customers receive a text saying their technician is on the way. The text also includes the job description and a link to a profile that includes the technician's name, photo, and industry credentials. In conjunction with Real-Time Vehicle Tracking, customers can see the technician's location, helping decrease no-access situations as the customer has an accurate estimated arrival time.
Reduce no-access scenarios and build customer trust
Convenient for customers
People want a better idea of when to expect a technician so they can structure their day accordingly. The technician tracking portal lets customers relax and know exactly when to expect their work appointment.
Informative technician profile
The technician profile includes the technician's name, photo, job description, and any industry credentials. This information lets your customers know exactly who to expect and let in to their property.
Enhanced with tracking
Your customers know where the technician is on their journey and their estimated time of arrival. Our real-time vehicle tracking feature is required to unlock this function of the technician tracking portal.
Automatically share the technician profile when they travel
The technician tracking portal is shared via SMS text message when the technician taps “Travel” and makes their way to the property. Then, the customer clicks the link within the text message to view their technician’s profile. If you do not use the vehicle tracking feature, the customer sees the technician’s profile with name, photo, industry credentials, and work description. This provides the customer with a professional service and offers reassurance as to who will complete the work.
Tracking functionality to reduce no-access jobs
When used with our Real-Time Vehicle Tracking feature, the customer sees the technician’s route to their location and current ETA. By providing a responsive ETA that adjusts if the technician is stuck in traffic or takes a wrong turn, the customer knows exactly when to expect them. This allows them to tidy up, make the service area safe, or return to the property. In turn, this reduces no-access situations or hold-ups – creating a smoother experience for everyone.
Share location only when the technician travels
As soon as the technician marks themselves as “Arrived” or if they were to cancel the job for any reason, the software no longer shares their location with the customer. The technician tracking portal updates accordingly to let the customer know the new status, ensuring that the customer only tracks the technician when it’s appropriate.
Uber-style portal improves customer satisfaction
Consumers are increasingly expecting a sleek and professional customer experience and are growing used to tracking services such as product deliveries, meal deliveries, and ride services such as Uber. The technician tracking portal brings this functionality to the field service industry. Providing as much information as possible about your services builds trust with your customers, which is key to gaining repeat business. We strongly believe our tracking portal will offer your customers a superior and memorable experience.
Ready to take your business to the next level?
This feature is available on our paperless office, automation, and enterprise plans. Discover the many ways that Commusoft can help your business become more organized, efficient, and profitable by booking a call with our team. Hundreds of field service businesses have already taken this step. They have successfully expanded their businesses with the help of our all-in-one work order management software.
- Works on Any Device
- All-in-one Software
