Technician tracking portal for enhanced customer service

Let customers see who is on their way to complete the work at their property. When used with our Real-Time Vehicle Tracking feature, the customer can track the technician and see when they are expected to arrive.

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Real-time vehicle tracking mobile technician portal

There are two versions of the technician tracking portal available: with and without tracking. With the basic version you can reassure customers by showing them who is coming to their property, including their industry credentials. In conjunction with Real-Time Vehicle Tracking, customers can see the technician's location, helping decrease no-access situations as the customer has an accurate estimate arrival time. Furthermore, integrated tracking systems are becoming more and more expected by consumers - think ride sharing apps, take-aways and parcel deliveries. Delight your customers with efficient and helpful tools that will keep them coming back.

Reduce no-access scenarios and improve customer satisfaction

Convenient for customers

Customers want a better idea of when to expect a technician. The technician tracking portal lets the customer relax and know exactly when to expect their work appointment.

Technician profile

The technician profile includes the technician's name, photo and any industry credentials, letting your customer know exactly who to expect.

Enhanced with tracking

Your customer will know where the technician is on their journey and estimated time until arrival. Our real-time vehicle tracking feature is required to unlock this function of the technician tracking portal.

technician tracking portal on mobile device

Automatically share the technician profile when they travel

The technician tracking portal is shared via SMS text message when the technician taps ‘Travel’ and makes their way to the property. The customer can then click the link within the SMS to view the technician’s profile. If you do not use the vehicle tracking feature, the customer will see the technician’s profile with name, photo, industry credentials and work description. This provides the customer with a professional service and offers reassurance as to who is going be completing the work.

 

 

Technician tracking map

Tracking functionality to reduce no-access jobs

When used with our Real-Time Vehicle Tracking feature, the customer will see the technician’s route to their location and current ETA. By providing a responsive ETA, that will adjust if the technician is stuck in traffic or takes a wrong turn, the customer will know exactly when to expect them. This allows them to tidy up, make the service area safe, or return to the property. In turn, this will help reduce no-access situations or hold ups.

Technician tracking portal showing the arrival status

Share location only when the technician travels

As soon as the technician marks themselves as ‘Arrived’ or if they were to cancel the job for any reason, their location will no longer be shared with the customer. The technician tracking portal will update accordingly to let the customer know the new status. Therefore, this ensures the customer can only track the technician when it’s appropriate.

Uber style tracking of a technician on a mobile screen

Uber-style portal improves customer satisfaction

Consumers are increasingly expecting a sleek and professional customer experience and are growing used to tracking services such as deliveries, take-aways, and taxis – the technician tracking portal brings this functionality to the field service industry. We strongly believe this will offer your customers a superior experience.

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