Technician Tracking Portal

Provide transparency with our technician tracking portal

Commusoft's technician tracking portal shows your customers who's on the way to complete work at their property—helping you reduce no-access scenarios and build customer trust. As integrated tracking systems become more and more expected by consumers, you have an opportunity to delight your customers with efficient tools.

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CONVENIENT FOR CUSTOMERS

People want a better idea of when to expect a technician so they can structure their day accordingly. The technician tracking portal lets customers relax and know exactly when to expect their work appointment.

REAL-TIME TRACKING

Show customers where their technician is on their journey and their estimated time of arrival. Our real-time vehicle tracking feature is required to unlock this function of the technician profile portal.

INFORMATIVE TECHNICIAN PROFILE

The technician profile includes the technician's name, photo, and any industry credentials. This information lets your customers know who to expect and let in to their property.

Key functionalities of your technician tracking portal

  • Customers receive technicians' location
  • Live ETA updates as they drive
  • Technician profile shared with customers
  • Convenient Uber-style tracking portal
technician tracking portal ETA

Give customers real-time travel updates

The technician profile portal works with our real-time vehicle tracking feature to put your engineers on the map. Customers see the technician’s route to their location and current ETA. By providing a responsive ETA, customers will know exactly when to expect their technician, so they can clean up, make the service area safe, or return to the property. In turn, this reduces no-access situations or hold-ups–creating a smoother experience for everyone.

our technician tracking portal sends a notification once your customer's technician is on the way

Automatically share your technician's location

If enabled, the technician profile portal is automatically shared via text message when the technician taps “Travel” in their mobile app. Nobody likes to overshare, so as soon as the technician arrives or if they cancel the job for any reason, their location will immediately stop being shared with the customer. The technician profile updates accordingly to keep the customer up to date with their current status.

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technician profile portal

Reassure customers with an engineer profile

Alongside the real-time location, the profile includes the technician’s name, photo, industry credentials, as well as the job number and description of the work they are completing. By providing your customers with this professional employee profile, they can be reassured exactly who to expect at their property. This helps build trust and in turn, can give your customer a positive experience with your services. If you do not use our vehicle tracking feature you can still send the profile without the technician’s location.

Uber style tracking of a technician on a mobile screen

Uber-style portal improves customer satisfaction

If enabled, the technician profile portal is automatically shared via SMS text message when the technician taps “Travel” in their mobile app. Nobody likes to overshare, so as soon as the technician arrives or if they cancel the job for any reason, their location will immediately stop being shared with the customer. The technician tracking portal updates accordingly to keep the customer up to date with their current status.

Learn how portals can help improve customer journeys.

Ready to take your business to the next level?

  • Streamline Your Operations
  • Automate Admin Tasks
  • Improve Customer Journeys