Convenient for customers
Customers want a better idea of when to expect a technician. The technician tracking portal lets the customer relax and know exactly when to expect their work appointment.
The technician profile includes the technician's name, photo and any industry credentials, letting your customer know exactly who to expect.
Enhanced with tracking
Your customer will know where the technician is on their journey and estimated time until arrival. Our real-time vehicle tracking feature is required to unlock this function of the technician tracking portal.
Automatically share the technician profile when they travel
The technician tracking portal is shared via SMS text message when the technician taps ‘Travel’ and makes their way to the property. The customer can then click the link within the SMS to view the technician’s profile. If you do not use the vehicle tracking feature, the customer will see the technician’s profile with name, photo, industry credentials and work description. This provides the customer with a professional service and offers reassurance as to who is going be completing the work.
Tracking functionality to reduce no-access jobs
When used with our Real-Time Vehicle Tracking feature, the customer will see the technician’s route to their location and current ETA. By providing a responsive ETA, that will adjust if the technician is stuck in traffic or takes a wrong turn, the customer will know exactly when to expect them. This allows them to tidy up, make the service area safe, or return to the property. In turn, this will help reduce no-access situations or hold ups.
Share location only when the technician travels
As soon as the technician marks themselves as ‘Arrived’ or if they were to cancel the job for any reason, their location will no longer be shared with the customer. The technician tracking portal will update accordingly to let the customer know the new status. Therefore, this ensures the customer can only track the technician when it’s appropriate.
Uber-style portal improves customer satisfaction
Consumers are increasingly expecting a sleek and professional customer experience and are growing used to tracking services such as deliveries, take-aways, and taxis – the technician tracking portal brings this functionality to the field service industry. We strongly believe this will offer your customers a superior experience.
Are you ready to take your business to the next level?
Discover the many ways Commusoft can help your business become more organized, efficient and profitable with a free two-week trial. Hundreds of field service businesses have already taken the step. They have expanded their business with the help of our all-in-one work order management software.
- Works on Any Device
- All-in-one Software