Provide transparency with our technician tracking portal

Commusoft's technician profile portal shows your customers who's on the way to complete work at their property, helping you reduce no-access scenarios and build customer trust. As integrated tracking systems become more and more expected by consumers, you have an opportunity to delight your customers with efficient tools.

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With the basic version of this portal, customers receive a text saying their technician is on the way. The text also includes the job description and a link to a profile that includes the technician's name, photo, and industry credentials. In conjunction with Real-Time Vehicle Tracking, customers can see the technician's location, helping decrease no-access situations as the customer has an accurate estimated arrival time.

Reduce no-access scenarios and build customer trust

Convenient for customers

People want a better idea of when to expect a technician so they can structure their day accordingly. The technician tracking portal lets customers relax and know exactly when to expect their work appointment.

REAL-TIME TRACKING

Show customers where their technician is on their journey and their estimated time of arrival. Our real-time vehicle tracking feature is required to unlock this function of the technician profile portal.

INFORMATIVE TECHNICIAN PROFILE

The technician profile includes the technician's name, photo, and any industry credentials. This information lets your customers know who to expect and let in to their property.

technician tracking portal ETA

Give customers real-time travel updates

The technician profile portal works with our real-time vehicle tracking feature to put your engineers on the map. Customers see the technician’s route to their location and current ETA. By providing a responsive ETA, customers will know exactly when to expect their technician, so they can clean up, make the service area safe, or return to the property. In turn, this reduces no-access situations or hold-ups – creating a smoother experience for everyone.

our technician tracking portal sends a notification once your customer's technician is on the way

Automatically share your technician's location

If enabled, the technician profile portal is automatically shared via SMS text message when the technician taps ‘Travel’ in their mobile app. Nobody likes to overshare, so as soon as the technician arrives or if they cancel the job for any reason, their location will immediately stop being shared with the customer. The technician profile updates accordingly to keep the customer up to date with their current status.

technician profile portal

Reassure customers with an engineer profile

Alongside the real-time location, the profile includes the technician’s name, photo, industry credentials, as well as the job number and description of the work they are completing. By providing your customers with this professional employee profile, they can be reassured exactly who to expect at their property. If you do not use our vehicle tracking feature you can still send the profile without the technician’s location.

Uber style tracking of a technician on a mobile screen

Uber-style portal improves customer satisfaction

Consumers are increasingly expecting a sleek and professional customer experience and are growing used to tracking services such as product deliveries, meal deliveries, and ride services such as Uber. The technician tracking portal brings this functionality to the field service industry. Providing as much information as possible about your services builds trust with your customers, which is key to gaining repeat business. We strongly believe our tracking portal will offer your customers a superior and memorable experience.

Learn how portals can help improve customer journeys.

From the Blog