Contracts and Planned Preventative Maintenance
Contracts can easily be lost track of if they aren’t organized as part of your fire and security software, alongside work and customer data. That’s why Commusoft allows you to create contract templates, set segmented billable rates, and add pricing items and spare parts. Contracts also include the exact assets covered, any fair usage terms, SLAs, as well as planned preventative maintenance (PPM) schedules.
Service Level Agreements
Breaching a service level agreement is often avoidable. With Commusoft, SLAs are put front-and-center on the job screen to show which need to be met, which will expire soon, and which have been successfully completed. Automatic notifications keep even the busiest office staff up to date, informing them at set intervals before an SLA breaches. Efficient tracking of SLAs is central to reducing penalty fees and improving compliance.
Great product, forever evolving and moving forward with our expectations.
The seamless continuity between the schedule and job booking/logging/location recording is a great asset to our business. As a mere glance we can see which technicians are encountering issues, are en route to appointments or have completed tasks.
- Laurence B, Director, 11-50 employees
Assets are crucial to many everyday work processes, therefore, it’s important that they are managed in a logical way for your business. Commusoft provide the ability to create fully customized asset classes and structures that are both flexible and detailed. With properly organized fire and security software, staff can see every linked work order and work history, add assets to contracts and PPM, and install and update assets from the field.
With inventory management you can manage every single spare part used by your fire and security business, whether in a storeroom, warehouse, or truck, ensuring you won't lose track of how many smoke detectors and beacons you have. With accurate oversight of your inventory process, you can save both time and money and run a more efficient operation.
Work address booking portal
Our work address booking portal makes booking with occupants a breeze. This feature allows you to send an email to the occupant of the work address. The email contains a booking portal and the tenant can automatically book the service right away.
- Provide an exceptional customer journey
- Quickly access customer information
- Manage cash flow more efficiently
- Optimize technician schedules
- Create professional digital quotes
- Build preventive maintenance schedules
- Reduce costs with inventory control
- Benefit from shorter billing cycles
- Meet SLAs and avoid costly breaches
- Optimize your workforce capacity
10hrs saved managing schedules
35% improvement in customer feedback
15% reduction in total travel costs
20% reduction in no-access jobs
10% improvement in first-time fix rate
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