Fire and Security Software for Work Order Management

Commusoft is the all-in-one work order management software solution for fire and security businesses looking to organize, streamline and ramp up their day-to-day processes.


Contracts and Planned Preventative Maintenance

Contracts can easily be lost track of if they aren’t organized as part of your fire and security software, alongside work and customer data. That’s why Commusoft allows you to create contract templates, set segmented billable rates, and add pricing items and spare parts. Contracts also include the exact assets covered, any fair usage terms, SLAs, as well as planned preventative maintenance (PPM) schedules.

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Preventive Plan Maintenance software

Service Level Agreements

Breaching a service level agreement is often avoidable. With Commusoft, SLAs are put front-and-center on the job screen to show which need to be met, which will expire soon, and which have been successfully completed. Automatic notifications keep even the busiest office staff up to date, informing them at set intervals before an SLA breaches. Efficient tracking of SLAs is central to reducing penalty fees and improving compliance.

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SLA tracking

Great product, forever evolving and moving forward with our expectations.

The seamless continuity between the schedule and job booking/logging/location recording is a great asset to our business. As a mere glance we can see which technicians are encountering issues, are en route to appointments or have completed tasks.

- Laurence B, Director, 11-50 employees

Asset Management

Assets are crucial to many everyday work processes, therefore, it’s important that they are managed in a logical way for your business. Commusoft provide the ability to create fully customized asset classes and structures that are both flexible and detailed. With properly organized fire and security software, staff can see every linked work order and work history, add assets to contracts and PPM, and install and update assets from the field.

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Asset management software

Inventory Management

With inventory management you can manage every single spare part used by your fire and security business, whether in a storeroom, warehouse, or truck, ensuring you won't lose track of how many smoke detectors and beacons you have. With accurate oversight of your inventory process, you can save both time and money and run a more efficient operation.

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inventory management for fire and security

Work address booking portal

Our work address booking portal makes booking with occupants a breeze. This feature allows you to send an email to the occupant of the work address. The email contains a booking portal and the tenant can automatically book the service right away.

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work order management portal

Residential Work

Key Benefits

  • Provide an exceptional customer journey
  • Quickly access customer information
  • Manage cash flow more efficiently
  • Optimize technician schedules
  • Create professional digital quotes

Commercial Work

Key Benefits

  • Build preventive maintenance schedules
  • Reduce costs with inventory control
  • Benefit from shorter billing cycles
  • Meet SLAs and avoid costly breaches
  • Optimize your workforce capacity

10hrs saved managing schedules

35% improvement in customer feedback

15% reduction in total travel costs

20% reduction in no-access jobs

10% improvement in first-time fix rate

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