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How Asset Management Software Can Reduce Field Asset Downtime

May 18, 2021 - 6 minutes

Asset downtime is a pillar of field service. Whether you provide reactive or planned maintenance services, a swift reaction is necessary. Off the top of your head, can you remember all the past field assets you’ve serviced, where they’re located, and each of their specific makes and models? Probably not, right? 

This is where a customer asset management system comes into play. Purpose-built asset management platforms boost organization, speed, and accuracy. These strengths are how you outpace competitors and win more customers. 

The less time an appliance is out of commission, the happier your customers will be. We’ll cover how an asset software reduces field asset downtime, and review software essentials you should look for in your solution.

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Easy access to full asset history 

Digital asset management tools can dramatically decrease asset downtime. The main benefit is that they host vital details in one place. Centralized asset details mean your team can easily pivot and react when assets are down.   

Which details matter most? For starters, your team should record make and model, brand, last service date, and which team member last serviced the asset. An organized system ensures that important know-how and information won’t disappear when someone retires, leaves the company, or is on vacation. 

The speed at which you can share information directly impacts the speed of service you can provide to customers. When an asset is down, or if a critical asset is completely broken, customers aren’t going to be in a great mood. In these tense situations, customers reach out to your office staff, not your technicians. This interaction is critical for both the customer and your company.

Asset management and custom asset structures

Reduced asset downtime benefits more than the customer, it can strengthen your customer care and efficiency. Smart asset management means your business can support more jobs while empowering your office team to tackle more high value tasks. As for technicians, the best asset software eliminates any guesswork. technicians can jump into servicing the asset straightaway. 

Further, detailed records can help you provide the best recommendations to customers. If an asset repeatedly breaks down, receipts of past services make it easier to suggest a replacement. This saves customers both time and money on appointments, and your company on parts costs. Additionally, your technicians can walk into a job prepared to carry out the best course of action; this further cuts asset downtime. 

Asset data at your technicians’ fingertips

The field service industry is steadily becoming more and more reliant on technology. Your asset management software should have a mobile app your technicians can quickly pull information from. They should have access to information that matters most. Further, the asset management software you choose needs to be customizable to suit the unique needs of your industry and business. Necessary and practical knowledge that’s readily available sharply reduces asset downtime.  

Asset data fields can include a variety of different specific facts. This includes make and model number, date of installation, the last service date, warranty, serial number, location on the property, and other industry specific details. It’s impossible for technicians to know all these details simply by looking at the asset.

Asset management on mobile for iOS and Android

Asset management databases emphasize efficiency, so technicians can perform quicker fixes, cutting asset downtime. Your customers can get back to normal quicker, and your technicians can accommodate more jobs per working day. 

Accessible asset location, which further cuts downtime

Knowing an asset’s location may seem like a throwaway detail, but it shouldn’t be overlooked. Your asset management system should support the ability to note exact asset location for a specific property. After all, asset downtime can stretch when technicians aren’t prepared.

This way, your technician can walk into a job already knowing where the broken asset is located thanks to your asset management platform. For example, an electrician who’s been called to repair a broken fuse box, can pull up the specific asset in their records and see which floor and zone the asset is located in, perhaps even with a photo from a previous visit too.

technical references and assets with commusoft customer database

This dramatically cuts asset downtime, especially in commercial settings. Commercial properties can have hundreds of assets. In situations where customers are angry, or if the asset is critical  to the building’s safety, it’s important to cut repair time. Technicians don’t have to wander around the property alone or enlist a property manager to help them search for a broken asset. With a centralized system, they can immediately react to the situation and get straight to work.

A Planned Preventative Maintenance strategy that minimizes asset downtime

While asset software dramatically reduces asset downtime, it also supports Planned Preventative Maintenance (PPM) workflows. Reacting to last-minute jobs is important in the field service industry. But the ability to offer preventative services will cement your dependability. 

Promoting asset uptime through careful maintenance is a continuous solution. The best way to reduce asset downtime is to stop the asset failing in the first place. A planned maintenance approach consists of a service schedule that avoids downed assets. Taking a proactive approach to maintenance can benefit your business in a variety of ways. 

Service appointments, depending on asset type, can be scheduled months in advance. Your business can generate increased cash flow with regular jobs. And, since service and checkup appointments are shorter and less labor intensive compared to full-replacements and repairs, your technicians can take more jobs in a work day.  

customer database Assets on mobile

 

Some customers are forgetful, manage multiple assets, or have no idea when to request servicing. All of these scenarios can lead to downed assets. These situations are where your company can strive to provide world class PPM for your customers. 

Of course, with an organized asset management tool, your team can balance regular servicing and unforeseen breaks. Staying ahead of potential issues is a tremendous value-add for your business. Your customers will be grateful for avoiding future headaches.

Let’s recap

Increasing asset uptime with PPM leads to happier and satisfied customers. Pivoting quickly and reacting to reduce asset downtime will leave your competitors in the dust. After all, customers want quick, accurate, and helpful solutions. Your software solution should offer:

  • Easy access to full asset history 
  • Asset data at your technicians’ fingertips
  • Accessible asset location, which further cuts downtime  ✅ 
  • A Planned Preventative Maintenance strategy that minimizes asset downtime

Have you considered reducing asset downtime and managing your assets with Commusoft? Our asset management solution offers all of these features. We’re an all-in-one field service job management platform that empowers our clients to provide unmatched service for their customers. Want to learn more?

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