Informative technician profile
The technician profile includes the technician's name, photo, and any industry credentials. This way, your customers will know who to expect at their property.
Help your customers stay in-the-know! Commusoft’s technician tracking portal shows customers which technician will be arriving at their property, and their ETA - building customer trust, and reducing no-access situations.
The technician profile includes the technician's name, photo, and any industry credentials. This way, your customers will know who to expect at their property.
Paired with our real-time vehicle tracking software, you can allow customers to see live technician location updates as they travel to the job site.
Automatic technician status updates can be sent to customers via SMS text message.
Keep your customers in the loop; with live notifications our technician tracking portal helps customers structure their day, and know exactly when to expect their appointment.
Chris
Director/Engineer
Aurora Heating Ltd
I hate writing reviews but would have felt guilty not to give credit where due with Commusoft. The team at Commusoft and their level of service have always been top notch! You ask - they help.
Give your customers an opportunity to prepare before your technicians arrive. The technician profile portal works with our real-time vehicle tracking feature to put your team members on the map. With live updates, your customers can know exactly when to expect your team member.
Your team can enable your technician profile portal to be sent to customers via text message when your technician taps “Travel” on their Commusoft mobile app. The technician profile updates accordingly to keep the customer up to date with their current status.
Put customers at ease with accurate technician profiles. Alongside the real-time location, the profile includes the technician’s name, photo, industry credentials, as well as the job number and description of the work they are completing. If you do not use our vehicle tracking feature you can still send the profile without the technician’s location.
Our technician tracking portal is uncomplicated and easy-to-use, giving customers the information they need. As soon as your technician arrives on site, or if the job is cancelled, the portal will stop sharing information with the customer. The customer will always stay up-to-date with current technician status, or any changes.
A technician tracking portal is a great opportunity to extend great customer service while reducing manual outreach by your admins. This benefit is two-fold: your customers can get the updates they want, and your office team can spend more time on higher-value tasks.
Further, our professional technician profiles and portal keeps customers updated, so they remember to prepare for the technician’s arrival. This reduces the number of no-show appointments, meaning your team can accomplish more each day.
When you show your customers you care, you can improve your business’s reputation, and increase your chances of winning more new and repeat business!
Our technician tracking software pricing depends on how many licenses you need, and which of our powerful plans you choose.
Help customers stay prepared for their appointments.
Please customers by keeping them in-the-loop with automated emails, texts, or letters, and updates like “on-the-way” messages.
Keep an eye on your entire mobile team on the road with live location updates, and ensure both the safety of your entire team and the safe handling of your entire fleet.
Jobs can change at a moment’s notice. Help your office team schedule last minute jobs, and send automatic updates to technicians with our route-optimization software.
Meeting SLAs and contracts is essential for all field service businesses. With Commusoft’s service contracts software, your team can manage and oversee all agreements.
Field service tracking software will make your fleet management a breeze. Find out how you can capitalize on trends like paperless apps for fleet management, service scheduling, and other digital tools.
Forget about filling out paper forms, take your business to the next level with this step-by-step guide to automating your most troublesome processes. Get started and take your business to the next level today!
"Commusoft has allowed us to become more efficient. Real-time insight has proved a game changer...it takes us from being a small player, to a big player in the market."