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TECHNICIAN TRACKING PORTAL

Relieve admin pressure and boost customer trust

Automatically sending a self-service technician tracking portal link keeps customers in-the-loop with no added stress for your admins. When customers know who to expect, and when, you can reduce no-access situations, improve customer care, and complete jobs quicker!

Or book a call with our team today

 

Stand apart with transparent technician updates

Reassure customers

The technician profile includes the technician's name, photo, and any industry credentials. This way, your customers will know who to expect at their property.

Offer professional solutions

Paired with our real-time vehicle tracking software, you can allow customers to see live technician location updates as they travel to the job site.

Impress with automated alerts

Automatic technician status updates can be sent to customers via SMS text message. This gives them time to prepare for your team's arrival.

Increase customer happiness

Keep your customers in the loop; with live notifications our technician tracking portal helps customers structure their day, and know exactly when to expect their appointment.

Chris

Director/Engineer

Aurora Heating

I hate writing reviews but would have felt guilty not to give credit where due with Commusoft. The team at Commusoft and their level of service have always been top-notch! You ask - they help.

Fortify customer loyalty with dedicated technician profile portals

Make sure customers stay posted

REAL-TIME TRAVEL UPDATES

Your customers are busy; remembering appointments can fall through the cracks. Other customers want as many updates as possible. Whatever the situation, automated updates give customers all the information they need, and an opportunity to prepare before your team arrives. Our self-service technician tracking portal has live updates, your customers can know exactly what to expect, without having to contact your office.

technician tracking portal ETA

Wow customers with live updates

AUTOMATIC NOTIFICATIONS

Commusoft’s technician tracking portals are sent automatically, meaning you can improve customer communications without pressuring admins. Your team can enable your technician profile portal to be sent to customers via text message when your technician taps “Travel” on their Commusoft mobile app. The technician profile updates accordingly to keep the customer up to date with their current status. This is convenient for everyone involved!

  • Share the technician profile via text message
  • Let customers prepare for your technician’s arrival
  • Notifications end when the technician arrives or cancels the job
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See how you can keep your customers in-the-loop!

Boost your company reputation

Reassure customers with technician information

TECHNICIAN PROFILE PORTAL

Providing accurate technician profiles puts customers at ease while boosting your trustworthiness. Alongside the real-time location, the profile includes the technician’s name, photo, industry credentials, as well as the job number and description of the work they are completing. After all, it’s comforting for customers to know who to allow on their property. If you do not use our vehicle tracking feature you can still send the technician’s profile without their live location.

  • Customer know exactly who to expect at their property
  • Build important customer trust in your business
  • Option to send technician profiles without location
technician profile portal

Improve customer happiness

UBER-STYLE PROFILE PORTAL

Offering easy-to-use self-service tools can improve customer happiness. Our technician tracking portal is uncomplicated and easy-to-use, giving customers the information they need. As soon as your technician arrives on site, or if the job is cancelled, the portal will stop sharing information with the customer. The customer will always stay up-to-date with current technician status, or any changes.

  • Customers remain updated no matter what happens
  • The portal updates based on technician status
  • Increase customer satisfaction with a smooth experience
alerts and notifications

Technician tracking profile FAQs

  • A technician tracking portal is a great opportunity to extend great customer service while reducing manual outreach by your admins. This benefit is two-fold: your customers can get the updates they want, and your office team can spend more time on higher-value tasks.

    Further, our professional technician profiles and portal keeps customers updated, so they remember to prepare for the technician’s arrival. This reduces the number of no-show appointments, meaning your team can accomplish more each day.

    When you show your customers you care, you can improve your business’s reputation, and increase your chances of winning more new and repeat business!

    Ready to see Commusoft’s technician tracking portal in action? Book a call with our team today!

  • We are fully devoted to customer training and care at Commusoft; if our clients aren’t successful, neither are we. To ensure you get the very most out of the Commusoft system, training is required when onboarding. We offer varying training packages based on the plan you choose. These are personalized, 1-1 sessions with a dedicated Commusoft trainer.

    Support doesn’t end following your last session; our dedicated client services team is available via email support. We also maintain a dedicated Knowledge Base with help articles covering all corners of the Commusoft platform. We’re there when you need us.

    Learn more about training and onboarding with Commusoft here!

  • Our technician tracking software pricing depends on how many licenses you need, and which of our powerful plans you choose.

    To offer customers live tech locations and ETAs, Commusoft’s Technician Tracking Portal pairs with our Real-Time Vehicle Tracking feature, which is offered on our Customer Journey plan or higher.

    Learn more about each of our plans ➞

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