Increase recurring revenue by sending service reminders

With automated service reminders, you create more service jobs from existing customers while providing a frictionless booking journey. Service reminders are sent before the service is due and includes a link where your customer can conveniently book appointments straight in your schedule.

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service reminders interface

SECURE MAINTENANCE JOBS

Almost every large asset you install comes with a service-dependent warranty. If you aren't completing that recurring service, your competition is. Commusoft’s service reminders help you retain more customers by sending automated messages so they can book their service.

OPTIMIZED BOOKING JOURNEY

No need to email or call a customer when a service is due; Commusoft does it for you by automatically sending a reminder message. Included in the message is a portal link so your customer can conveniently book the job in your technician’s calendar.

CUSTOMIZE YOUR TEMPLATES

You can customize reusable templates for each type of service reminder you send out. Our service reminders automatically include customer details - such as the customer name, property address, etc, - ensuring you provide a personalized experience.

Key functionalities

  • Automated service reminders
  • Setup custom message templates
  • Online service booking available
  • Appointments sync to your schedules

Automate reminders for customers who haven't booked yet

Getting in touch with all the customers who haven’t contacted you about recurring maintenance jobs can be a lot to manage. Commusoft automates this entire process by recording when customer services are due and sending reminders for you. By sending automatic emails, text messages, or mail to the appropriate customers, our service reminder software frees up time for your office staff.

Plus, this allows you to capitalize on more jobs and generate thousands of dollars worth of value for your business (try our calculator to get an idea of how much!).

work order management portal

Let your customers book online

Customers can schedule their preferred appointment date and time straight from a link in the service reminder. Powered by intelligent scheduling, the booking portal only shows available appointments with technicians who have the right skills. When multiple technicians are available for an appointment, the system assigns the technician with the shortest driving distance. The work order then automatically enters into your schedule and is sent to your technician’s device. This smooth process helps you provide world-class customer journeys, while eliminating the need to chase customers or have them call the office.

Service reminder messages

Customize messages

To provide the personalized experience your customer desires, you can customize templates for different service jobs or customer types, whether it’s a multiple work address property or a single residence. Using tags in service reminder messages lets you automatically include customer details, such as their name and property address. Additionally, Commusoft gives you the flexibility to set when the reminders are sent.

Want to increase recurring revenue for your business?

specific accounts with commusoft customer database

Send different messages based on the customer type

To keep business relationships strong, it’s important to use messaging appropriate for the type of customer. Working with landlords, property managers, housing associations, etc. is very different from working with private customers and companies. Commusoft provides a separate template for communications with multiple-property customers or businesses, in comparison to the one for private customers. This allows you to focus on highly specific and relevant information.

Arrange access for services

Arrange access to properties

Even when handling services due at multiple tenant properties, you can automatically send a service reminder to the property manager informing them which properties need servicing. With their go ahead, you can then send an email or text message to each tenant to arrange access for that service. If you’re using our online booking as well, the tenant can book the exact appointment date and time themselves, meaning less back-and-forth with your team.

Ready to take your business to the next level?

  • Streamline Your Operations
  • Automate Admin Tasks
  • Improve Customer Journeys