Centralized client data
Our CRM database collates customer, job, and communication records into one, eliminating paper trails.
Store all customer information in one secure location
Customer Database
Our cloud-based customer database allows you to manage customer records from anywhere. You can manage customer accounts, organize jobs and appointments, and handle communications, all while improving your overall business strategy and organization.
Customer database features to write home about
Protected digital records
All Commusoft data is safely stored in the cloud, so you don't have to worry about losing crucial customer data.
Organize customer communications
Send emails, text messages, log phone calls, add call notes, and see all past communication history.
Mobile and web
Commusoft's customer database is available 24/7 on both web and mobile applications.
Automated communications
Automate tasks like confirmations and reminders, service reminders, and customer feedback requests.
Manage data anywhere
We give you the flexibility to manage customer information from anywhere.
David
Commercial Director
Ayrshire Tree Surgeons
What Commusoft has allowed us to do is to track repeat customer business and allow customers, who have had a lovely experience the year before, or the year before that, we’ve been able to match that against the same squad, so there’s continuity for that customer.
Develop unmatched customer experiences
Give exceptional customer care
CUSTOMER COMMUNICATIONS
Please customers with effective communications. Pull their specific problems, job history straight from Commusoft’s customer records. Your team can log phone calls in our system, and add notes, plus see a history of all prior communications.
Cater to different customer types
CUSTOMER ACCOUNTS
Many field service businesses handle an array of customers and properties. Commusoft’s customer contact database is flexible. Create, manage, and track multiple customer types and properties. We ensure the right message is sent to the right contact.
Want to see how a customer database can improve customer satisfaction?
Work with essential CRM data at your fingertips
All the data your team needs
CUSTOMER REPORTS
Jump in and see all your customers right away. Our basic customer database keeps all relevant and necessary information in one location. Your admin team won’t dig through paperwork or paw through files ever again. Everything they need to know is here.
Save time by automating tasks
Commusoft's automations
Concentrate on high value activities while Commusoft takes care of your repetitive tasks. You can streamline and automate many tasks, including appointment confirmations and reminders, service reminders, and customer feedback requests, and more.
Even more customer database features
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Manage customer details
Collect customer information that's important for your business.
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Record customer assets
Save detailed asset records for all customers.
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Protect digital records
Commusoft is a cloud based CRM that uses role-based security.
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Customizable message templates
Send the right message for the occasion with our message templates.
Customer database FAQs
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Basic customer database software is a digital solution that replaces the need for traditional paper files. Commusoft’s Customer database system takes it further, centralizing vital digital customer records; meaning our clients can speed up their efficiency when helping customers, while pinpointing valuable information straightaway.
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Our customer database centralizes important customer details and information, saving your team valuable time when they need to quickly locate what they need. Commusoft takes everything your team needs and organizes it in one central location.
Your team can impress customers with a quick response rate and knowledge about their inquiry. This boosts customer happiness, meaning you’ll book more jobs and bring in bigger profits.
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Commusoft’s pricing depends on how many licenses you need and which of our plans you choose. To see all of our pricing details and which features are included on which plans, check out our pricing page.
Join thousands of other technicians
Related Commusoft features
Maintain up-to-date customer records in one central hub.
Service contracts
Meeting SLAs and contracts is essential for all field service businesses. With Commusoft’s service contracts software, your team can manage and oversee all agreements.
Alerts and notifications
Please customers by keeping them in-the-loop with automated emails, texts, or letters, and updates like “on-the-way” messages.
Job tracking
Empower your team to track all works from the office, or the road. Job sheets, reports, custom forms, and more, all sync in real time to the office, so nothing falls through the cracks.
Reports and dashboard
Empower your staff with a complete overview of your business with 40+ preconfigured reports, a data visualization dashboard, and customizable reports.
More content
The Best Practices For Building A Database Of Loyal Customers
A field service customer contact management strategy is ideal for businesses who want to put their loyal customers first. Personalize your service and take your business to the next level with this easy guide!
The Best Practices for Managing Your Database: A Checklist
This ultimate checklist to managing your database has everything you need to create great customer experiences, while ensuring your data is organized and easy to access.
How Commusoft Helped The Register of Tradeswomen
"This software is enabling our day-to-day processes to run smoothly…we’ve been able to leap forward instead of taking one step at a time."
