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Store all customer information in one secure location

Customer Database

Our cloud-based customer database allows you to manage customer records from anywhere. You can manage customer accounts, organize jobs and appointments, and handle communications, all while improving your overall business strategy and organization.

Or book a call with our team today

 
Field service stockroom

Customer database features to write home about

Centralized client data

Our CRM database collates customer, job, and communication records into one, eliminating paper trails.

Protected digital records

All Commusoft data is safely stored in the cloud, so you don't have to worry about losing crucial customer data.

Organize customer communications

Send emails, text messages, log phone calls, add call notes, and see all past communication history.

Mobile and web

Commusoft's customer database is available 24/7 on both web and mobile applications.

Automated communications

Automate tasks like confirmations and reminders, service reminders, and customer feedback requests.

Manage data anywhere

We give you the flexibility to manage customer information from anywhere.

David

Commercial Director

Ayrshire Tree Surgeons

What Commusoft has allowed us to do is to track repeat customer business and allow customers, who have had a lovely experience the year before, or the year before that, we’ve been able to match that against the same squad, so there’s continuity for that customer.

Develop unmatched customer experiences

Give exceptional customer care

CUSTOMER COMMUNICATIONS

Please customers with effective communications. Pull their specific problems, job history straight from Commusoft’s customer records. Your team can log phone calls in our system, and add notes, plus see a history of all prior communications.

  • All customer information, organized in one place
  • Reach out with text, calls, text, email, or mail
  • Pinpoint call logs and customers notes with ease
customer database on web and mobile app

Cater to different customer types

CUSTOMER ACCOUNTS

Many field service businesses handle an array of customers and properties. Commusoft’s customer contact database is flexible. Create, manage, and track multiple customer types and properties. We ensure the right message is sent to the right contact.

  • Private customers, companies, schools, and more
  • Customers with multiple properties can also be set
  • Link properties to a main contact, like a landlord
specific accounts with commusoft customer database

Want to see how a customer database can improve customer satisfaction?

Work with essential CRM data at your fingertips

All the data your team needs

CUSTOMER REPORTS

Jump in and see all your customers right away. Our basic customer database keeps all relevant and necessary information in one location. Your admin team won’t dig through paperwork or paw through files ever again. Everything they need to know is here.

  • See the big picture with full customer lists
  • Reports include address, email, phone number, etc.
  • Filter reports to see specific views of customers
easily retrieve customer records

Save time by automating tasks

Commusoft's automations

Concentrate on high value activities while Commusoft takes care of your repetitive tasks. You can streamline and automate many tasks, including appointment confirmations and reminders, service reminders, and customer feedback requests, and more.

  • Optimize productivity for your entire team
  • Create a smoother experience for your clientele
  • Automate customer messages and save important time
Service reminder message templates

Even more customer database features

  • Manage customer details

    Collect customer information that's important for your business. Whether it's files, photos, or technical info, we make sure it's all easy to find.

    attach files to commusoft customer accounts
  • Record customer assets

    Save detailed asset records for all customers. Give your technicians relevant site information, and help them get the job done quicker.

    technical references and assets with commusoft customer database
  • Protect digital records

    Commusoft is a cloud based CRM that uses role-based security. We use network drive storage to host critical client data, encrypting data at rest.

    Confifure custom security levels
  • Customizable message templates

    Send the right message for the occasion with our message templates. All messages can be automatically personalized with the customer’s details.

    personalize communications with Commusoft's customer database

Even more customer database features

Customer database FAQs

  • Basic customer database software is a digital solution that replaces the need for traditional paper files. Commusoft’s Customer database system takes it further, centralizing vital digital customer records; meaning our clients can speed up their efficiency when helping customers, while pinpointing valuable information straightaway.

  • Our customer database centralizes important customer details and information, saving your team valuable time when they need to quickly locate what they need. Commusoft takes everything your team needs and organizes it in one central location.

    Your team can impress customers with a quick response rate and knowledge about their inquiry. This boosts customer happiness, meaning you’ll book more jobs and bring in bigger profits.

  • Commusoft’s pricing depends on how many licenses you need and which of our plans you choose. To see all of our pricing details and which features are included on which plans, check out our pricing page.

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