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Multiply recurring revenue with service reminders

SERVICE REMINDERS

Automated service reminders increase jobs from existing customers by providing a frictionless booking journey. Sent before the service is due, our service reminders include a link where customers can conveniently book appointments straight in your schedule.

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Service reminders that are convenient for everyone

Automated appointment reminders

Revolutionize your reminder process by automatically recording service due dates and sending service reminders.

Manual service reminders

Your team can determine which services should be manually or automatically sent; the choice is yours.

Customizable timeframes

Our timeframe settings can be modified to accommodate your businesses' different types of recurring services.

Message templates

Reminder messages can be customized for different customers or services with templates and personalization tags.

Online booking

Give customers a link to a booking portal where they can choose the exact date and time themselves.

Follow ups

Schedule automatic follow up messages for when customers haven’t yet responded and booked their service.

Chris

Director/Engineer

Aurora Heating Ltd

Maintaining your existing business with service reminders is great and the ability to have your customer details and appliance data, work history, etc., at your fingertips is also great, saving time and offering your customer that "personal feeling".

Help customers stay on top of their appointments

Schedule more service jobs with less admin work

RELIABLE SERVICE REMINDERS

Structured around convenience, automated job reminders eliminate the need to chase customers or have them call the office for routine services. Your team will notice an increase in efficiency, ability to focus on other high-value tasks, and ultimately more revenue from recurring service jobs.

  • Track and view every upcoming service job
  • Option to send automatic emails and texts messages
  • Stay top of mind and get one up on competitors
Service reminders portal

Let customers help themselves

EFFORTLESS ONLINE BOOKING

Powered by Commusoft’s intelligent scheduling software, our appointment reminders give your customers greater control and lets them pick their booking in just a few clicks. The scheduled job will directly appear in your calendar as soon as it’s scheduled, keeping things simple for your team.

  • Include a link to your convenient booking portal
  • Only offer available time slots with suitable technicians
  • Help customers stay-on-top of asset maintenance
Online service booking

Discover how service reminders can boost customer satisfaction

Create service reminders that suit your business

Tailor the experience to your customers

PERSONALIZED TEMPLATES

Our service reminders are fully customizable, with a unique template for each service type, and offer tags to ensure you always include the right information for the customer. Different customer types get their own message templates, whether it’s a customer with multiple properties or a single residence.

  • Include specific and relevant data in reminders
  • Edit templates and tagging to suit your business
  • Templates for multi-property and private customers
Service reminder message templates

More than just annual reminders

DIFFERENT TIME FRAMES

Whether you’re adding an annual boiler service reminder or a monthly fire system check, you can easily customize the time frame for each service reminder to match its needs. You can also designate specific jobs as service jobs to auto-sync the reminder without anyone having to remember.

  • Set various time frames for different services
  • Instantly link a service reminder to a ‘service job’
  • The system automatically tracks the service date
Service reminders choosing time frame

Get even more from your service reminders

  • Auto sync appointments to schedules

    The booking portal only shows customers available slots with technicians who have the right skills for that service. Once booked, jobs immediately sync to your diary and are sent to the corresponding engineer’s mobile app.

    online booking goes directly into calendar
  • Arrange access for tenants

    Service reminders for tenant properties are sent to the landlord to seek their approval. With their go ahead, you can rely on our workflow to handle communications and booking with each tenant.

    Arrange access for services
  • Track unbooked services

    You can keep an eye on any service appointments that still haven’t been booked, the messages or follow ups that have been sent, and decide whether it’s time to give the customer a call.

    Reporting on service reminders

Get even more from your service reminders

Service reminders FAQs

  • Service reminder software helps users create and send notices for recommended servicing.

  • Commusoft’s service reminder software helps businesses increase cash-flow, please customers, and reduce emergency call-outs with scheduled maintenance appointments.

    Our appointment reminder software pairs with our online booking tool, so you can further reduce admin by giving your customers the option to book an appointment through a link to your booking portal in the service reminder message.

  • Service reminders are available on Commusoft’s Customer Journey plan, or higher.

    Commusoft’s pricing depends on how many licenses you need and which of our plans you choose. To see all of our pricing details and which features are included on which plans, check out our pricing page.

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