Receive valuable insights
Thumbs-up/thumbs-down feedback provides an overall measure of how successful your service was. You can also view the aggregate response data in Commusoft's reporting dashboard.
Recognize areas of improvement
The after-sales care portal allows customers to provide feedback in the form of text. Listening to customers allows you to strategize changes in areas where you may be falling flat.
Maximize customer satisfaction
Awareness of your customers' experiences is the first step to improving customer satisfaction. Higher levels of customer satisfaction mean more repeat business, more referrals, and more dollars coming in.
Show your customers that you care
Everyone wants to be listened to. Once your customer pays their final invoice, you can automatically send them a request for feedback via email or text message. They then either give you a thumbs up or thumbs down and also have the option to include a more detailed text response. This gives your customers an outlet to voice their opinions and gives you insightful information to optimize your services.
Use data to strengthen your services
A copy of each customer’s feedback is saved to the related work order for your records. This allows you to look at the data for each job to see what’s working and what can be improved. Get a glowing comment? Perhaps you can ask if they’d write a public review. Alternatively, if you receive negative feedback from jobs with specific employees or services, our portal helps build awareness as to what adjustments to make. Implementing these data-driven changes is vital to move your business forward.
Track customer satisfaction with our real-time visual metric
A rolling measurement of customer satisfaction across your company is viewable from the reporting dashboard. This displays a percentage based on the number of positive and negative responses you have received from customers, providing a quick, visual way to understand how happy customers are with your work.
Learn how portals can help improve customer journeys.
Ready to take your business to the next level?
Discover the many ways that Commusoft can help your business become more organized, efficient, and profitable by booking a call with our team. Hundreds of field service businesses have already taken this step. They have successfully expanded their businesses with the help of our all-in-one work order management software.
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