Aurora Heating Ltd
Contracted work schedule in place
Precise assets are tracked and monitored
Customer is notified when service is due
Technicians service the asset
Technicians complete custom forms on-site
Customer SLA met on time
An effective planned maintenance system is a win-win for you and your customers. With the best ppm system, customers benefit from extended asset life and workplace safety, while your business can secure regular job bookings with service reminders, provide unparalleled profits, and make bigger profits.
Help your team build and manage PPM schedules, service contracts, SLAs, and more. Commusoft’s organizational structure and automations take the weight off your office team.
Store customer contact details, job history, asset records, communication logs, and more, all in a single planned maintenance system software.
It’s important for your mobile and admin teams to stay in sync no matter what. Commusoft’s mobile app works without internet connection, so there’s no blind spots.
When a customer calls up, you’ll know exactly the work completed, invoices paid, and past communication history.
Wow customers with organized office staff, and technicians who are knowledgeable and prepared to service their assets.
Great customer service breeds loyalty, word of mouth, and helps you continually win more business.
Quickly build and organize invoices in Commusoft. To get paid faster, you can invoice customers directly from the field, from the office, or automatically.
Commusoft makes parts management a breeze, so your team can make deliberate business purchases.
Increase job bookings, and boost cash-flow with automated service reminders and custom PPM schedules.
Aurora Heating Ltd
Service contracts and SLAs are critical for meeting unique customer needs and deadlines. Our service contracts are customisable, allowing you to choose specific metrics to measure with each contract. Fulfilling your SLAs has never been easier: each SLA is color-coded and features a live countdown clock.
Detailed records are essential for maintaining assets for all of your customers. Commusoft’s asset management software allows technicians to catalogue details including asset location, model, service history, and much more, so your team will know exactly what to expect at each appointment.
The benefits of service reminders is two-fold: customers have the opportunity to maintain their assets, and your business can pad your schedules with regular service appointments. Our service reminders are completely customizable, and for added convenience, include an online booking link, so customers can book whenever they please.
Want to record more than just assets per job? Custom forms are perfect for documentation and keep your team on track. Our question and answer formats and dropdown fields ensure technicians can quickly record the data without wasting time.
Tracking time is difficult when your team is always on the go. Commusoft’s Timesheet system makes it easy for your technicians to oversee all timekeeping details from the field. We’ll help you track clock-in, clock-out, and breaks. Further, you can record “travel”, “arrive”, and “leave” times from job sites. These timestamps are automatically entered into personal timesheets throughout the day.