Tackle Breakdowns Head-on

In an industry that demands responsiveness, your team needs a system that can back them up! The best reactive maintenance software empowers teams to pivot at a moment's notice, gives them access to thorough asset records, and help them accommodate customer needs. After all, unmatched client experiences lead to bigger contracts, and boosts repeat business.

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Commusoft mobile and web apps on five devices
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Maximize Your Reaction Time


Emergency situations require a swift and effective response. Powerful reactive maintenance software ensures your team can organize booking and scheduling, arrive with the necessary parts, and have up-to-date appliance records. When unhappy customers need you most, your business can fully support them in their time of need.

Woman laptop icon

Customer books service when their asset breaks

Vehicle tracking icon

The technician closest to the job is sent

Engineer icon

The technician arrives with full asset history


The right parts are ordered on-site

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Fantastic service every time

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Earn more loyal customers

Address Breakdowns Straightaway

This is a wake-up call to revamp your daily operations! Reactive maintenance software ensures your team will always be ready to hit the ground running when customers call with a broken asset.

personalize communications with Commusoft's customer database

Accomplish More Each Day

Make Space for Important Tasks 

Commusoft’s organizational structure and automations take the weight off your office team, so they can quickly react when customers are unhappy.

Centralized Customer Records

Our reactive maintenance software safely stores customer contact details, job history, asset records, communication logs, and more, all in a single location.

Oversee Your Mobile Workforce

Your entire team will be connected no matter what: Commusoft’s mobile app works without internet connection, syncing when connection returns.

online booking goes directly into calendar

Bring Home Bigger Profits

Set 24/7 Availability

Embed online booking portal to your website, and give multi-property owners access to a customer portal so they can book appointments whenever they need.

Uncomplicated Parts Ordering

Time is money; empower your team to order or request parts from anywhere, so parts can get installed quicker.

Get Paid Faster

Your entire team can quickly build and organize invoices in Commusoft. Invoice customers directly from the field, from the office, or automatically.

hvac Customer database software screenshot

Provide an Unmatched Experience

Be Prepared When Customers Call 

It’s best to be prepared in tense situations. When a customer calls up, you’ll know exactly the work completed, invoices paid, and communication history.

Improve Customer Retention

Reactive maintenance software leaves teams prepared to handle any issue that arises. Wow customers with your savvy and well-equipped team.

Grow Your Business 

Win more business by providing great customer service! Run circles around your competitors and increase your loyal customer base.

Equip Your Team With Powerful Tools

Supporting Efficient Reactive Workflows



Ainsdale Gas

I have used Commusoft for 8 years. Our customers are impressed with the detailed job reports, record keeping, invoices, service reminders, and automated communications.

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Help Your Team Stay On Their Toes

Optimize Your Reactive Services

Take Calls From Anywhere


Offer a premium phone experience to your customers with our VoIP integration. This solution is a time-saver in critical moments; perfect for reactive maintenance. When a customer calls, their details, job history, and service contract will appear on the screen, so your admins can answer without skipping a beat.

Commusoft VOIP screens

Dispatch Your Fleet Wherever They Are


Knowing where your remote is at all times is essential for running an effective reactive services business. Real-time vehicle tracking software allows your office staff to book jobs based on your team’s schedules and distance from job. This way, you can organize the quickest response to a broken asset.

Vehicle tracking for web and mobile

Save Time When It Matters Most


Organized asset records means your technicians can arrive at jobs ready-to-go. These detailed records help technicians locate assets, and can help them determine if switching out a few parts, or if a full replacement is necessary.

Asset management on mobile for iOS and Android

Be Ready for Action


It’s invaluable for your team to arrive at reactive jobs prepared. In situations when they don’t have the necessary parts on hand, parts management software allows your engineers to order, or request parts from the field. This means that parts arrive quicker, reducing asset downtime.

technicians utilizing parts inventory management from their mobile app

Update Timesheets From the Field


Tracking time is one of the last things on your team’s mind when they’re reacting to last-minute jobs. With Commusoft’s Timesheet system your technicians can easily oversee all timekeeping details from the field. We’ll help you track clock-in, clock-out, and breaks. Further, you can record “travel”, “arrive”, and “leave” times from job sites. These timestamps are automatically entered into personal timesheets throughout the day.

More Reactive Maintenance Software Features


    Assets don't just break during working hours; so it's important for your business to be available to customers any time of day. That's why offering self-service solutions is so important. Online Booking does just that: allowing new and old customers to request service straight from your website.

    online booking goes directly into calendar

    Our mobile app is a pocket-sized Commusoft your team can take anywhere! Your technicians can access their full calendars, customer details, job and asset history, PPM schedules, complete custom forms and invoices, and much more, all while in the field.

    Commusoft Mobile App on three devices

    Commusoft's self-service customer portal was built for multi-property managers to oversee all aspects of their properties. Customer login portals extend your business's availability to 24/7 without any additional admin strain. Whatever time of day, customers can request service appointments and review documents!

    Customer portal screens stacked

    Even the quickest teams can’t beat an automated message. Whether your team is confirming bookings, prompting payments, or updating a technician's ETA: automation gives your customers peace of mind, lightning fast.

    alerts and notifications

    Commusoft's invoicing software can handle a variety of customizations, and options for annual contracts, consolidated, and automated invoices. Your team can email commercial customers clients a link to a personalized self-service statement portal, where they can see all outstanding invoices and pay online.

    Access your invoicing software from anywhere

    Our custom workflows ensure your team provides relevant data for the job by prompting them to answer specific questions while on site. Responses can be added to your job reports and invoices - ensuring your clients have a full understanding of the works carried out.

    work order management report

More Reactive Maintenance Software Features

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Reactive Maintenance Software FAQs

  • Reacting to emergencies means your team needs to act fast; you know this. A digital reactive maintenance solution keeps the data you need, like customer and appliance records, and technician locations and calendars, all in one place.

    Commusoft does this and more! With powerful software working in the background, your team can confidently focus on providing the best service to distraught customers.

  • Yes; our reactive maintenance software integrates with accounting software including Quickbooks Online and Desktop, Xero, FreeAgent, and Sage, and a variety of communication, business, and payment integrations too!

    Check out all our integrations!

  • Trials are a great opportunity to further evaluate Commusoft. Trial versions are available upon request, following an online demonstration of the platform with one of our product experts.

    Learn more about Commusoft’s Free Trial here!

  • This depends on which one of our plans you choose and how many team members you have.

    Learn more about Commusoft’s plans here!

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