About WPJ Heating Service
Their fleet of tradesmen includes gas engineers, plumbers, a drainage and pressure jetting team, multi-trade bathroom fitters, electricians, and decorators.
Company Size: 26 employees
Location: London, UK
“We started off with just two of us really, but we’re now 23-25 people. We’ve been using Commusoft for probably about 6 years. Commusoft helped with all the admin and it became an easy process to handle. Commusoft allows us to give our customer a more complete service. Whereas before you were limited to the amount of information you can convert on an invoice or a phone call, now we are able to attach files, jobs notes, and additional works. The technicians are getting on well with the smartphones and this allows us to evolve as a company and to give a better customer service.
The central feature that we use is the service scheduling. We have 7 people in the office, who are on the calendar all the time, scheduling engineers and keeping customers in touch. Once that has been completed, then the information is uploaded on Commusoft, we process it there and we take it through to the invoice stage.
Commusoft is so useful that we couldn’t function as a company without it. There is a lot of stuff that we’ve outsourced for a number of years which Commusoft has picked up on. We’re now bringing these tasks in-house since they are part of the Commusoft package. That’s great because it allows us to keep everything under one roof or on one platform. As we’ve grown as a business, Commusoft has always been one step ahead and we’ve grown into the functionality that Commusoft provides.
Commusoft is brilliant because it’s a one-stop shop, everything is there – you can run your whole business on this platform.”
What Other Users Say
One service invoice used to take 5 to 10 minutes, but now it literally takes 30 seconds. We get invoices out much quicker to customers and get paid faster too.
A & S Kingdon Ltd
Using Commusoft helps us give customers service they wouldn't expect from your everyday maintenance company.
Trio Maintenance Ltd
Commusoft is constantly updating, constantly evolving, with more features always being added. That put my mind at rest.
Otter South West Limited
Commusoft is scalable, so we can add engineers on at any time and we're up and running fairly quickly. It's a nice system and it will work nicely with how we're growing.
10hrs saved managing schedules
35% improvement in customer feedback
15% reduction in total travel costs
20% reduction in no-access jobs
10% improvement in first-time fix rate
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