Monitor employee performance
See which technicians are most commonly at the root of recall jobs and find opportunities for supporting staff with training and assistance
Full job history
Commusoft keeps comprehensive records of every action taken against a work order and stores them in the cloud. Access job history at any time to see what’s taken place in the past.
Everything relating to your jobs is all in place — no more hunting around for information on separate systems or in paper files
What is a recall?
A recall is a process in which a technician has to return to a job to fix something which has either gone wrong or wasn’t fixed properly in the first place. Recalls cost businesses money. It’s incredibly important to minimize recalls as much as possible. Commusoft lets you track recalls and which technician was responsible, which can be incredibly useful in helping you to identify the technician who causes the most recalls.
Understand which technicians are causing the problem
Commusoft provides reports on the cost of recalls as well as the technicians who are responsible. This allows you to identify training requirements and train (or retrain) staff appropriately to minimize future recalls and reduce costs.
Ready to take your business to the next level?
Discover the many ways that Commusoft can help your business become more organized, efficient, and profitable by booking a call with our team. Hundreds of field service businesses have already taken this step. They have successfully expanded their businesses with the help of our all-in-one work order management software.
- Works on Any Device
- All-in-one Software