Reduce wasted time picking up and dropping off paperwork with an intuitive digital scheduling tool that syncs to your technicians’ smartphones and tablets.
Get rid of paper job sheets and duplicate invoice pads with a simple smartphone application.
With full permissions, you can view everyone’s schedule, book, edit and cancel jobs all from your mobile device.
Empower office staff and technicians with a detailed customer history, allowing them to service customers faster and more efficiently.
- Know everything about who's calling you
- When you know who's calling, you can send the best technician for the job...and keep all the job history in your online database.
- Dispatch and track work orders
- Commusoft makes it easy: Drag and drop jobs with the scheduling tool, keep track of outstanding work, re-book appointments, and send real-time notifications to your technicians.
- Stay in touch with your customers
- Send digital reminders and job confirmations, get quotes accepted online, send digital invoices, and measure your customer satisfaction with Commusoft's after-sales care feature.
- Increase your business performance
- What gets measured gets improved. Use Commusoft's reporting tool to measure profit per job, time on site, and first-time fix rate.
- Make your techs look like a pro
- Increase jobs done per day and the number of jobs completed first time.
- Create custom digital forms
- Reduce your reliance on paperwork and overtime work per week by two.
- Offline mobile app
- Access information in the field, even when you are offline and sync everything later.
- Set up payment integrations
- You can take payments using these services directly through our web integration apps.
Manage your customer database
Commusoft field service management software has an incredible customer management database that lets you store and manage:
- Customers’ historical data
- Companies, real estate agencies, and tenant information
- Appliances (including make, model, GC number, serial number, and more)
- Customer database: Organize and manage your customer database with the Commusoft CRM system.
Manage technicians' schedules with Commusoft's powerful scheduling tool
Field service scheduling is an incredibly simple feature that lets you:
- Rearrange work orders more quickly and easily with the drag-and-drop tool
- Automatically sync schedule updates to your technicians’ calendars
- Keep track of your technicians and their vehicles in the field in real time
- See all your job locations and technicians with the map view
- Service scheduling: View your team's schedule by day, week or month and schedule new jobs and appointments in seconds.
Automatically send digital service reminders
Automated service reminder software helps you to keep in touch with your customers:
- Send service reminder emails, SMS text messages, and letters when a service is due
- Track which reminders have and haven’t been completed
- Service reminders: Create and schedule service reminders to encourage customers to book jobs with your field service business
Save time and money with Commusoft’s innovative estimate & parts system
Request the most up-to-date part prices from a selection of vendors for your jobs. You can then include those parts with your estimates, and apply a markup to ensure profitability. Including parts (and accurate prices for those parts) in your estimates and quotes makes a great impression on customers—and helps you win more business.
Track work orders, parts, and field service technicians in real-time
Managing work orders both big and small, is easy with Commusoft’s field service management software:
- Send everything your technicians need, right to their mobile devices, creating a paperless experience for your customers
- See which parts are being used as your technicians use them
- Check the job status and any remedial work required
- Work order management: Increase efficiency and profitability with work order system that organizes and streamlines your field service business.
Manage technicians in the field from your mobile, both online and offline
Whether you’re an owner, manager or technician, Commusoft field management software makes it possible for you to manage your work orders, and your business, from any iOS or Android device—with almost all of the functionality of the computer-based app.
- Control and access multiple technician’s schedules on mobile devices
- Access to quotes and work orders while on the move
- Mobile app: Mobile workforce management for field service businesses
Complete digital checklists and capture customers' signatures in the field
Fill, sign, and go: Complete checklists and forms in the field using a phone or tablet, and capture customers’ and technicians’ signatures using Commusoft’s field service app.
- Checklists and forms: Checklists designed especially for field service businesses, customised for your needs.
Create and send invoices faster—and improve your cash flow
Get paid faster: Easy-to-use invoicing lets you or your field technicians complete jobs from the office or in the field. Print or email invoices quickly, reducing delays and improving cash flow.
- Invoicing: Invoicing software for small to medium businesses
Know how your business is performing with robust reporting
Having access to clear, accurate reporting helps you make informed choices about the direction and management of your field service company. With Commusoft’s comprehensive reporting feature, you’ll see a full overview of the status of every facet of your business. Get an in-depth look at technician performance, profits, expenses, and more.
- Financial reporting and analytics: Drill down into your business performance with Commusoft's financial reporting and analytics