A customer needs service and now it’s time to let them know the expected payment amount. Perfecting the art of how to give an estimate significantly increases your chances of converting estimates into jobs.
Producing a professional estimate starts with using software. Estimate software gives you the ability to use templates and have customers pay deposits online straight away. This means you receive your acceptances and deposits at a faster rate!
This article will walk you through a practical approach to writing an estimate using field service software.
Here are the steps of how to give an estimate using online software:
Giving an estimate starts with diagnosing the problem and offering a solution.
Talk to the customer about their issue to get a clearer picture of how you can help. You can visit the property or have a phone call or video conference. It usually helps to have their appliances in sight, and this can be done in person or through pictures or videos.
This initial conversation is a great time for your technician to show off expertise and educate the customer on their appliances.
Your technician briefly outlines the process of how they can solve your customer’s problem. This is a good time to bring up any licenses or other relevant designations.
During their conversation, your technician should also use this as an opportunity to professionally present your business. They can share some information about your company and what makes you unique from competitors.
The tech has the option to quickly and professionally give the estimate right then and there. We will go over this in more detail in step 8.
No matter what, at the end of this conversation, your technician should show confidence in their ability to do the job and thank the customer for their time.
Watch below – “How to Quote a Field Service Job: Dos and Don’ts “
Designing an amazing estimate should be a top priority when you’re learning how to give an estimate. All your competitors use estimates and it’s likely that certain aspects of the document look very similar company to company. To stand out, it is of vital importance that your design is optimized.
In short, your estimate should be:
- Distinctive from competitors
- Something people actually want to look at
Branding plays a significant role in selling services these days. A strong brand identity is a powerful asset that helps you stand out from your competition.
One branding technique is using a professionally designed logo. You certainly want to provide a way for your customers to remember you, and your unique logo assists with that. Thus, adding this to your template header makes your estimate look official and provides a quick way for your customer to understand who the document is from.
Next, let’s talk about color.
The difference between a color document and black and white is more significant than you may think. In fact, people’s desire to read content increases by 80% when there are colored visuals.
Adding a color enhances the design, making it more visually interesting. With work order management software, you should be able to decide which color accents your estimate.
Software should also give you a spot to add photos at the footer of your document. This is helpful if you want to show the faces of the business or any relevant licenses. Beyond that, it can add a pop of color!
The good news is, once you have a template set up, you’re able to go ahead and use it for as many jobs as you wish. You can make templates for all the services or types of jobs you offer.
One final warning: if your estimate isn’t visually appealing, someone may dismiss it.
If there’s resistance to even looking at it, it’s highly unlikely they will spend time engaging with your document. Unfortunately, that means you just lost a job.
When writing an estimate, you’ll get the most bang for your buck using reusable templates. These are great because you can type in certain information once, and then never have to type it in again.
Here’s some key information you’ll want to include in an estimate template:
- Company contact information
- Customer name and contact information
- Introduction message
Make it as easy as possible for your customer to get in touch with you to book a job. This can be done by including contact information in an organized manner.
Configure your estimate template by writing in your company’s contact information—including your company name, phone number, address, and email address. Make sure the information is arranged neatly and place the information at the top or bottom of your document.
You’ll also want your customer’s name and contact information toward the top of the estimate.
Other best practices include adding an introduction message to your estimate template. Adding message text to the top of your template helps you express your gratitude for their consideration. This is your chance to be friendly and personable.
In your message, thank the customer for their interest and invite them to contact you should they have any questions about your services.
In your writing, we urge you to address your customers by name. According to Forbes, “the majority of consumers (80%) are more likely to purchase from a company that offers personalized experiences.”
Have a hard time remembering names? And even worse, spellings of names? Us too.
A cool thing about software is that you should be able to use tags to customize information – such as the estimate number, contact name, customer email, estimate job type, estimate portal URL, customer email, etc.
Then, your software automatically fills these tags with the respective information once you send out an estimate for a specific job.
Here is a basic message you to use for your estimates intros if you wish:
Thank you for booking an appointment with us. Below is an estimate so you can understand the expected cost of the service. Please let me know if there are any questions.
[your business name]
Following these guidelines, here is an example of what the top of your estimate could look like:
Once you write this text once, you’re free to reuse it over and over again.
No one likes using their time and energy to do the same thing over and over again, and estimate software helps you minimize repetitive tasks. Of course, you can personalize the intro text from job to job, or from customer to customer. That’s entirely up to you and can also be very helpful for winning business.
There’s no one size fits all solution with personalizing vs. standardizing introductory messages—you will have to feel it out and try it out!
The job description is where you share details such as who is going to complete work, what the work involves, and approximately how long it will take. The writing will feel more technical than your introduction and goes right below it.
The main thing your customer wants to know is how you will solve their problem.
Include these components in your job description:
- The diagnosis of the current issue
- The proposed solution
- Who will complete the work
- The date and time the tech is coming
- Where the work will take place
- Any relevant procedures that the tech plans to carry out
Aim to provide a concise description of the project. Surely, you want to be descriptive enough so they understand your plan. But please, do not bore them with lengthy text containing unnecessary technical details.
Be clear and direct with the writing. Keep in mind that you’re writing to someone who probably does not have nearly as much industry knowledge as you do.
After writing an initial description, spend some time thinking about what information is necessary to communicate and if any of the text can be taken out. Messages that are brief yet informative work the best.
With work management software, you should have the ability to bold, underline, and italicize text. Also, you can adjust the font size and font family to your liking.
You can use these tools to alter the text to emphasize different aspects of your message. Just be sure to keep the copy clean, meaning don’t use so much emphasis AT once!
Here’s an example of a plumbing job description:
“On 5/14/2020 in the early afternoon (1:30-2:30 pm), Kevin will complete plumbing work at your home address. The job involves unclogging a bathtub drain on the second floor. Kevin will use hydro jetting to clear the clog. The process will take about 3 hours and includes the installation of drain cleaning equipment.”
The software should allow you to create any terms and conditions which are attached along with the estimate you send. Create as many estimate terms and condition templates as you would like.
When creating an estimate, your software should give you the option to choose which terms and conditions template you wish you use.
We wouldn’t be talking about how to write an estimate without mentioning something of utmost importance: the cost.
At the end of the day, the way you want to price your jobs is entirely up to you.
That being said, we recommend you make sure you’re getting the payment you deserve by using a precise method to determine your price. If you’re looking for tips, here are some ideas that you may want to consider:
What parts/labor does the job involve?
- Do you want to put a markup on parts? If so, how much?
- Are there any new parts you need to order for the job?
About how long will services take?
Look at how long these services have taken in the past. Then, charge by job type and the hourly rate for the technician completing the service.
Still having trouble settling on a price?
If you’re having difficulty selecting a price, you can check competitors’ webpages to see if they post how they charge for similar services.
Deciding on a single price is tough, no doubt.
A beautiful thing about software is its ability to create multiple quotes segmented by budget. For example, you could provide three different options with different levels of service/price points, giving the customer the freedom to select their preference.
Now, you go to your customer account and create an estimate! You want the document to be neat and organized, and thankfully the software does all of this for you once you put the data in.
It’s best to provide a table showing the breakdown of costs to keep the information organized and easy to understand.
Here’s an example of how the data entry may look from your end:
As shown in the above screenshot, it is helpful to break down the costs into labor and parts. This is enough information to satisfy your customers without overwhelming them with too detailed of a report.
You don’t want to give too much information, such as the details of parts markup. Your customer can easily look up parts prices and may feel uncomfortable with your markup.
However, your customer wants a general idea of where the number came from so it doesn’t look like it was pulled out of thin air.
Don’t forget to add tax! Remember, tax rates may differ depending on where your business is located and where your services take place. The good thing about software is it will automatically add up your quote items and factor in tax to get a final price.
Lastly, decide if you want to take a deposit. This helps cover any initial costs while guaranteeing their commitment and reducing the chance of cancellation. Your software conveniently allows you to factor a deposit in, giving you the ability to choose what percent you will take. Then, this amount is automatically deducted from the job’s final invoice.
The estimate you create automatically goes to an estimate portal. You can send this portal to your customer via email and then your customer conveniently views an estimate, pays any deposit, and accepts the services. We cover the estimate portal in more details in point 9.
Additionally, the estimate is available in PDF form for both you and your customer to reference. The screenshot below shows how the cost table looks on the PDF version:
Your team has the option of creating an estimate wherever you want. Most choose to create their estimates back at the or on-site, both using job management software.
Let’s go through the simple steps of how to give a professional estimate on-site. This usually happens during an estimate appointment.
When creating a mobile estimate on iOS or Android operation systems, the process begins with the technician creating the quote on their mobile device. The mobile software has the same functionality as the desktop software, so the tech can enter in all the details such as job description, price, etc.
Next, the customer reviews the deposit price, signs the digital document, and clicks the accept button.
Finally, they use their credit card to securely pay with the software’s mobile payment integration.
Once the deal is done, your technician should thank them for choosing your services and let them know they look forward to helping them out. If they have a business card, it’s always a nice touch to give the client one on their way out.
Another option is having your staff deliver estimates via email by attaching a link to a portal where customers view and accept estimates online.
Estimate portals save you the time and energy it takes to print and mail estimates. With the click of a button, estimate portals are created automatically as soon as the estimate has been created, and can be sent instantaneously right from your software.
Waiting around for customers to accept estimates is no fun.
Estimate portals ensure that the wait time is significantly decreased because customers accept and pay their deposit as soon as they receive the email. They can do this at their convenience, and this means you don’t need a staff member available to process payment over the phone.
When sending the estimate portal, you’ll want to use thoughtful subject lines and email text. To write standard messages that send along with your estimate portal, write your text in your estimate settings.
Here is an example of an email you could send to your customers, using personalized tagging:
[estimate_contact_name], your estimate for a [estimate_description] at [estimate_address_line_1] is available
Please see attached estimate [estimate_no] for a [estimate_description] at [estimate_address_line_1] [estimate_address_line_2].
Please contact us if you have any questions or concerns. [estimate_portal_url]
As soon as your customer receives this email, they’re all set to accept the estimate from the estimate portal. Check it out in the below screenshot:
Once your customer accepts the estimate, email them a PDF version. The software clearly marks the estimate as accepted:
Now, you that you’ve done all the work with securing their business, it’s time to make sure your team does the best job possible during the appointment. Learn more about how your technician can exceed expectations and improve the customer journey.
Mastering the process of giving an estimate is extremely important to securing business. Estimates occur at a vulnerable time because you haven’t secured the job yet. So, creating an estimate that outshines your competition is essential for winning their business.
Using online software for your estimates increases your chances of success while saving yourself time and money.
Learning how to give an estimate is an ongoing journey, but we guarantee that you won’t regret going paperless.
Going paperless reduces costs, minimizes errors, and enhances your professional image. All of this improves the relationship with your customers, which is likely to earn you more business.
Having a more efficient and professional process directly helps you increase bookings and cash flow.
Commusoft’s field service management software provides an estimate feature that does all the helpful things mentioned in this article.
On top of estimate software, Commusoft has a number of other helpful tools that boost business. Thousands of businesses trust us every day to manage their data and provide world-class customer journeys.