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Explore customer experience with Commusoft and why it’s important to focus on it as a field service manager. If simply making customers happy is not enough, you’ll be glad to hear that good customer experience equals more profit, and one easy way to get started is by implementing digital portals.
To get started, check out these related articles:
As Commusoft's US Marketing Executive, Cristina is the main brain behind the content we publish on our blog, always keeping an eye out for how to help service professionals create world class customer journeys. Cristina brings together the most up-to-date marketing knowledge with countless anecdotes overheard from Commusoft clients to offer you the business insights you need to grow your business.
Missing out on all the potential revenue you could be making by re-booking customers is the absolute worst. After all, you want to make sure that when someone's hired you once, they'll be with you for life.
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Missing out on all the potential revenue you could be making from new customers is the absolute worst. After all, you want to make sure there's always a next job and a next one!
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Oftentimes, companies think that if the work gets done then the customer will be happy, but these days, with all the competitors out there, the customer has a lot more options, not to mention higher expectations.
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Treating what's to come as an opportunity rather than an obstacle is what separates the winners from those left behind. At the same time, the benefit of surviving a crisis is that you already know which parts of your business can weather the storm and which ones need an upgrade.
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Offering regular service work – or maintenance – is the perfect source of reliable recurring income for service businesses of every shape and size.
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Feeling like you're working hard but not seeing any profit? Maybe you're just pricing to survive. Learn how to set higher prices for your services that customers will be happy to pay!
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Learn how to easily start making video content for your plumbing, cooling, electrical or any other type of field service business with these tips!
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What are 4 essential tools for managing a remote tradespeople team? Join Cristina in finding out!
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What does the ideal customer journey look like for a field service business? Join Cristina in exploring the digital side of your customers' journey.
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What started as a monthly newsletter video grew into a full series. Check out the humble beginnings of Field Service News & Insights, then keep watching to see how much we've grown!
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Learning how to manage a remote team AND stay productive has never felt more timely than now. Truth be told, it was always going to be an important tool in your management toolbox and, as a field service specialist, whether your industry is plumbing, heating, HVAC or security.
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