Features

Commusoft's field service software will help almost any size company complete more jobs per day, provide high-quality customer service and ensure accurate and fast invoicing. From scheduling technicians to monitoring profit reports, Commusoft can support your business and increase workforce efficiency. See our full feature list below.

Job Planning and Scheduling

Enhance job planning with software that keeps track of every ongoing and past job. Organize technicians with an intuitive scheduler, plus maximize efficiency with powerful planning and tracking tools.

Work Order Management

Manage work orders from booking to completion, tracking the progress along the way.

  • Add and organise jobs
  • Track job status
  • Send confirmations

Service Scheduling

Schedule appointments with a drag-and-drop calendar and easily organize your technicians.

  • Multiple views available
  • Filter by tech or skill
  • Sync in real time

Intelligent Scheduling

Automate scheduling with a responsive system that saves hours of admin and travel time.

  • Automated suggestions
  • Select the right technician
  • Schedule the shortest route

Real-Time Vehicle Tracking

See where your vehicles are in real time and gain insight into efficient vehicle handling.

  • Dedicated GPS trackers
  • View trip history
  • Safe driving data reports

Quoting

Prepare professional quotes from the office or in the field, adding the exact parts needed.

  • Save time with templates
  • Include attachments
  • Customers accept online

Asset Management

Keep a log of all assets at a property, including type, model, and service history.

  • Detailed asset records
  • Make informed decisions
  • Save time on site

Service Contract Management

Manage service contracts and PPM schedules to stay organized and increase compliance.

  • Contract templates
  • Planned preventive maintenance

Recall Management

Monitor recall jobs and identify causes, helping you increase first-time fix rate.

  • Easily create a recall job
  • Recall reports by technician
  • Determine training needs

Mobile Workforce Management

Empower technicians through a comprehensive mobile experience, bringing schedules, work orders, checklists, customer signatures, and more on the go. Real-time syncing keeps everyone on the same page.

Mobile App

Our iOS and Android app puts powerful work order tools in your tech's hands.

  • On-the-go scheduler
  • Track digital work orders
  • Works offline

Checklists & Forms

Create editable checklists for techs to fill out when completing a job in the field.

  • Fully customizable
  • Branded, professional PDFs
  • Linked to a job record

Additional Work Orders

Quote and approve additional work orders straight from a customer's property.

  • Easily add new jobs
  • Customer sign-off
  • Reduce disputes

Office Tasks

Create and assign tasks for office staff that are linked to a quote or work order.

  • Delegate tasks to users
  • Track current status
  • Organize with tags

Customer Communication

Access customer details and conversation logs at any time, plus improve communication with automated service reminders, convenient online portals, and popular integrations.

Customer Database

Organize customer records in a single database, storing contact details, addresses, and more.

  • Searchable database
  • Manage multiple properties
  • Log customer appliances

Service Reminders

Automatically send customizable service reminders, helping you increase recurring revenue.

  • Customizable templates
  • Choose the timeframe
  • Email, SMS, or letter

Communication Logs

Centralize all your customer correspondence, tracking every phone call, email, SMS, and letter.

  • Timeline of activity
  • Searchable records

Communication Integrations

Add new functionality with integrations to popular communication tools.

  • MailChimp
  • Outlook

Online Booking Form

Streamline the booking process by taking job requests through your website.

  • Convenient for customers
  • Send confirmation emails
  • Generate more business

Quoting Portal

Let customers accept quotes online, increasing efficiency and customer satisfaction.

  • Sent via email
  • Faster response
  • Online deposit payments

Technician Tracking Portal

Enable customers to track the location of technicians traveling to their property.

  • Uber-style interface
  • Share technician profile
  • Reduce no-access jobs

After-Sales Care Portal

Gain insight into customer satisfaction with a simple, automated feedback system.

  • Receive feedback
  • Recognize problems
  • Implement changes

Job Costing & Inventory

Track parts, purchase orders, and vendors, allowing for accurate evaluation of job costs and ensuring maximum profitability. Plus, keep inventory organized and accounted for, whether in the warehouse, office, or a truck.

Job Costing

Keep track of the cost of all labor, travel, and parts required for a job, enabling accurate pricing.

  • See total job costs
  • Link with timesheets
  • Maximize profitability

Parts Management

Track available, requested, and on order parts, allowing you to manage your parts efficiently.

  • Import lists of parts
  • Automatic invoicing
  • Real-time syncing

Inventory Management

A multi-location inventory system for field service businesses to track and manage inventory.

  • Full inventory workflow
  • Warehouse management
  • Mobile app

Vendor Management

Build a database of your vendors, showing purchase orders and any money owed all in one place.

  • Customizable dashboard
  • Vendor communication logs
  • Request prices for parts

Purchase Orders

Create POs from anywhere, easily transferring parts from jobs to speed up the process.

  • Link POs to jobs
  • Searchable records
  • Convert to invoice

Vendor Payments

Easily raise vendor invoices and track payments from the vendor dashboard.

  • Invoice against jobs
  • Link to accounting integrations
  • Profit reports against jobs

Automated Invoice Import

Drag and drop to upload, read, and import vendor invoices, without manual data entry.

  • Drag and drop vendor invoices
  • Hassle-free automation
  • Reduce human errors

Finances

Take control of business finances with time-saving features, such as in-the-field and online invoicing and payments, plus debt tracking.

Invoicing & Billing

Professional invoices can be generated by techs in the field, ensuring swift payment.

  • Automated emails
  • Branded PDFs
  • Letters to print

Online Payment Portal

Get paid faster and provide convenience with easy online invoice payments.

  • Get paid from anywhere
  • Credit and debit cards
  • Reduce late payments

Accounting Integrations

Integrate with accounting packages, improving finance and payment management.

  • Multiple options
  • Automatically sync data
  • Reduce double entry

Payment Gateways

Accept credit and debit cards online and in the field with popular payment gateways.

  • Stripe

Reporting

Gain oversight of business performance with comprehensive reporting and analytics for finances, jobs, parts, and more. Custom reports, dynamic filters, and a configurable dashboard allow reporting to be tailored to business needs.

Reporting Dashboard

Access reporting overviews through a custom dashboard, providing instant oversight.

  • Crucial business insights
  • Designed for simplicity
  • Easy to customize

Financial Reporting

Monitor sales and quotes per month and report on profit by job, expenses, and debtors.

  • Configurable reports
  • Save to PDF
  • Export to Excel

Job Reporting

Dive into your data to analyze and collate records on jobs, customers, vehicles and more.

  • Customizable reports
  • Printable PDFs
  • Export to Excel

Timesheets

Generate accurate timesheets based on employee travel, arrive, and leave times per job.

  • Links to mobile app
  • Filter by user and date
  • Printable PDFs

Service Level Agreements

Track SLAs to ensure you avoid penalty fees and increase attainment rates.

  • SLA counters
  • Instant notifications
  • Compliance reporting

Security

Protect critical business and customer data with industry-leading encryption and privacy features, manage users and security levels, and perform company-wide audits.

User Management

Manage staff details, security access levels, important documents, and other HR data.

  • Contact details
  • Industry credentials
  • Notes

Custom Security Levels

Define custom security levels, controlling exactly what users can see and do.

  • Designed for enterprise
  • Gain full control

Audits

Precise audits show every action taken by each user, providing complete accountability.

  • Designed for enterprise
  • See device usage
  • Track mistakes

Services

The Commusoft team are on hand to assist your business, providing comprehensive training and responsive and dedicated support.

Training

Ensure staff get the most out of the software, from initial setup to refresher training.

  • Experienced team
  • Dedicated call time
  • Remote sessions

Email Support

Email support allows you to go about your day while our staff work on answering your query.

  • Fast response time
  • High standard of support

Telephone Support

Solve problems quickly by calling our friendly support team and get on track as soon as possible.

  • 5 days a week
  • 8 hours a day
  • Remote desktop sessions

Custom Inspection forms

We offer a professional service to build custom inspection forms for your business.

  • Paid service
  • Bespoke digital forms
  • Go totally paperless

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